BOLD Subscriptions

The app is still charging me even after I cancelled the subscription for at least 2 months. I guess they are living up to their name

This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.

I migrated from v1 to v2 thinking it would be better. It was horrible. It is worse than v1. Run away from this subscription app, it will only cause you headache as you scale your business.

I love the control that BOLD Subscriptions gives to customers for managing their subscriptions. However, once subscribed to a product, BOLD will continue placing Subscription orders for that product even if that product is put in Draft mode, Archived, out of inventory etc. Their suggestions was for me to manually examine every subscription and cancel each subscription for any customers I could find that have that product. We never have the same coffee for more than 4 or 5 months and swap old ones out for new origins all the time. I was hoping that BOLD would give the customer a notification that the product they are subscribed to is no longer in inventory and give them a link to manage their subscription... It's already got the function of allowing a customer to swap or cancel or suspend ...but no way to prevent a subscription from just continuing to run, even when there is no product to ship. I hope there is another Subscription app that gives better control over this type of situation.

Customer service was great! The app works fine but it does need some adjustments. They just integrated with Shopify payments so customization is limited at the moment. However, this counts for every other subscription app on Shopify too.

Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)

Simran did a great job for us! Thanks again!
Simran a fait un travail exceptionel ! Merci encore !!!

Had a good chat with customer service (Laurel and Sid). Unfortunately unable to resolve shipping prices on subscriptions due to Shopify automatically defaulting to lowest shipping rates. Overall good system though. Cheers.

I have not used the app yet, but the customer service so far has been incredible! Waiting for them to install my app and then i can give better feedback

We tried to make things work with Bold Subscriptions, but it took about a month for them to respond to our migration request, and we had problems with code integration. After about a month and a half of trying we've decided to move on to a different app, which were able to get it working within the same day.