Bold Subscriptions , 373 recensies

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 70% recensies zijn 5 sterren
  • 13% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 11% recensies zijn 1 sterren
22 januari 2024

Upside: Very easy to use and navigate.

Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

Himmense
Verenigd Koninkrijk
Ongeveer 3 jaar gebruiken de app
15 januari 2024

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

Organico Realfoods
Verenigd Koninkrijk
Ongeveer 3 jaar gebruiken de app
BOLD heeft geantwoord 23 januari 2024

Thanks for your review! We appreciate you taking the time to write in with your feedback. Our team continues to work to improve Bold Subscriptions everyday, so feedback such as yours is extremely useful to us. Thanks again for choosing Bold!

26 januari 2024

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Unbelievabuns
Verenigde Staten
5 maanden gebruiken de app
BOLD heeft geantwoord 12 februari 2024

Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!

18 september 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

SoulFULL Eats
Verenigde Staten
Bijna 2 jaar gebruiken de app
BOLD heeft geantwoord 27 september 2023

Thanks so much for your review and valuable feedback. Feedback such as this is extremely valuable to us and we'll be sure to take this into consideration. We are also thrilled to read your glowing words about our support. Thanks so much for writing in and thanks for choosing Bold!

Bewerkt 9 maart 2024

Review Changed from (*****5) to a (****4)

Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20.
Thanks for keeping our subscriber base taken care of!
Bold on Shopify for the win!

**CHANGED REVIEW**
Since the 22nd of Feb I'm not such a happy customer :(
User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes!
Customer side, it's okay for individual account holders changing products and dates etc.
Back to searching for a more User Friendly Platform.

Barnyard Coffee Roasters LLC
Verenigde Staten
BOLD heeft geantwoord 27 februari 2024

Thanks so much for the great review and for continuing to use Bold Subscriptions! We are glad to hear that Chintak was able to help you during the migration and made things easier for you. Thanks for choosing Bold!

9 maart 2024

would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.

mealsbychefswole
Verenigde Staten
BOLD heeft geantwoord 14 maart 2024

Thank you for your review and suggestion! We'll be sure to keep this in mind for future development!

8 mei 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
Verenigde Staten
28 dagen gebruiken de app
BOLD heeft geantwoord 9 mei 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

10 maart 2021

Great tech support by Priyanka&team for setting up the app instantly.
The V2 has quite a few interesting features. Waiting for the migration plan from V1 to V2.

Svenfish Test Store
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
5 oktober 2021

App does exactly what we need, a few tweaks needed here and there but support have been very helpful

Smashed Grapes
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
30 april 2021

Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.

xactnutrition
Canada
Meer dan 2 jaar gebruiken de app
BOLD heeft geantwoord 4 mei 2021

Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.