BOLD Subscriptions

The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.

Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)

We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.

App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!

Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.

Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...

Getting subscriptions going on my Shopify store has been quite a challenge. I had trouble with my theme, and the BOLD staff provided me with a specially coded theme package in one day. I have found the online help pages for BOLD SUBSCRIPTIONS to be very valuable. I would be lost without them. Whenever I have a problem, I quickly get a help-chat session going, and good answers are provided very promptly. After much struggle, I learned that Bold Subscriptions does not support the Shopify Express theme, which I was using. I switched to the Debut theme, and it was much easier to do this than I anticipated. There are a good number of small, obviously needed features that V2 does not have yet. For example, my shipping frequencies are all out of order, and no means to sort them is provided, The support people have been good about submitting the feature requests that I ask for.

The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!