Avaliações (450)

Classificação geral
4,3
Número por nível de avaliação
  • 71% das avaliações são de 5 estrelas
  • 11% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 12% das avaliações são de 1 estrelas
12 de janeiro de 2021

After signing up for a trial and then forgetting about it, I decided to try to get it sorted out today. Simran was extremely helpful. I chatted to him on the Bold Support chat facility and he's helped me get all set up. Very excited!

Abi’s Bath Bombs
Reino Unido
2 meses usando o app
BOLD deixou uma resposta 20 de janeiro de 2021

Thank you for your review. We are thrilled that Simran was there to help you get all set up, we are super excited for your subscription!!

29 de janeiro de 2021

I had issues manually installing the theme code and the automatic would not work. I not only received some help installing but it was a quick response.

Pets Supply Depot
Estados Unidos
2 meses usando o app
BOLD deixou uma resposta 2 de fevereiro de 2021

Thank you for the review. We are very happy to hear that our team was able to support you with quickly installing the app. Wishing you all the best with your subscriptions!

5 de outubro de 2021

App does exactly what we need, a few tweaks needed here and there but support have been very helpful

Smashed Grapes
Reino Unido
Mais de 2 anos usando o app
19 de maio de 2021

I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)

UNIK Printshop
Canadá
Mais de 2 anos usando o app
BOLD deixou uma resposta 19 de maio de 2021

Apologies for the experience you had. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.

3 de novembro de 2023

The transition to V1 to V2 was great thanks to Cody and Krupa. Looking forward to seeing how the new version works for my business!

Elderberry Queen
Estados Unidos
Aproximadamente 2 meses usando o app
BOLD deixou uma resposta 8 de novembro de 2023

We are so glad to read of your positive migration experience, thanks so much for writing in with your wonderful review! We'll be sure to pass along your kind words to our migration team. Thanks for choosing Bold!

30 de abril de 2021

Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.

xactnutrition
Canadá
Mais de 2 anos usando o app
BOLD deixou uma resposta 4 de maio de 2021

Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.

19 de novembro de 2020

Setup for the app is very easy and had no trouble at all implementing. I have a few questions on for specific things and was helped by Cody almost instantly and provided me an answer right away! Highly recommend.

Alpeka
Estados Unidos
Aproximadamente 2 meses usando o app
BOLD deixou uma resposta 20 de novembro de 2020

Thank you for your review. We are so happy that you had no trouble with set up and implementation and glad that Cody was able to answer your questions instantly. We are very excited to see the success of your Subscription!

22 de julho de 2021

Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!

Bizi: Vitamin Honey
Estados Unidos
Mais de 2 anos usando o app
20 de junho de 2023

After updating our software we had a few issues pop up, as expected. Thanks Chintak for quickly responding to my support request!

Carrboro Coffee Roasters
Estados Unidos
Aproximadamente 2 meses usando o app
BOLD deixou uma resposta 21 de junho de 2023

Thank you for your kind review. We are glad to hear you received such excellent support from Chintak. We are always here to help! Thanks for choosing Bold!

Data de edição: 5 de julho de 2023

The Team at BOLD has always been easy to work with and quick to fix any issues. Esha and CJ did a terrific job helping with the upgrade and necessary changes. Thank you! Great customer service.

weaverscoffee.com
Estados Unidos
Aproximadamente 2 meses usando o app
BOLD deixou uma resposta 12 de junho de 2023

We are just thrilled to read your glowing review about our support. This is exactly what we strive to offer! We will be sure to pass along your kind words to our support team. Thanks for choosing Bold!