Recensioner (450)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 71 % av omdömena har 5 stjärnor
  • 11 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 12 % av omdömena har 1 stjärnor
26 augusti 2022

After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my ...

Ginger, Grapefruit & Rosemary
USA
Nästan 2 år användning av appen
BOLD svarade 4 oktober 2022

Thank you for your honest review. Feedback like yours helps us understand and improve the way we communicate with our merchants. At this time, known limitations can be found ...

Redigerat 28 juni 2022

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical ...

MicroPuzzles
USA
Mer än ett år användning av appen
9 augusti 2022

We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.

Koffee Kult
USA
Mer än ett år användning av appen
BOLD svarade 24 augusti 2022

Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold ...

Redigerat 3 juni 2022

Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.

Tropical Fruit Box
USA
Mer än ett år användning av appen
BOLD svarade 6 juli 2021

Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.

30 juli 2021

We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure ...

Barista & Co
Storbritannien
Mer än ett år användning av appen
BOLD svarade 5 augusti 2021

Apologies for the experience you and your customers have had to date. I understand the frustration this must have caused. Our development team is constantly working to ...

26 januari 2024

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

On Point Quilter Subscriptions
USA
Ungefär ett år användning av appen
BOLD svarade 12 februari 2024

We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold ...

Redigerat 14 februari 2022

The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED

Hampstead Tea - Biodynamic and Organic Teas
Storbritannien
12 månader användning av appen
BOLD svarade 9 februari 2022

Thank you for taking the time to leave your feedback. We are very sorry for the troubles you have encountered after the migration. I can confirm our team is taking this very ...

18 oktober 2021

This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer ...

StraightFace
Nya Zeeland
11 månader användning av appen
29 oktober 2021

Warning to anyone using Bold Subscriptions, Customer Support is terrible, I've been waiting 4 weeks to have a problem fixed and losing business and customers from our grocery service.

Weekl.ie
Irland
11 månader användning av appen
11 januari 2021

We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.

Droplette Inc.
USA
10 månader användning av appen
BOLD svarade 12 januari 2021

Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping ...