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Giving 4 stars because the app is NOT super intuitive (I'm a tech person too) and their training materials are outdated displaying materials for V1 while app is on V2, so I had so many questions and needed help from the Customer support team. Happy to say they are very quick to respond. Rifat was amazing! Answered all my questions and I was quickly then able to proceed with getting things set up the way i needed. Thanks Rifat.
Thank you for leaving a review! Your feedback is very important to us. Thank you so much for pointing out some outdated content. Our team is working on fixing that up right now. We would love to chat more with you to learn about how we can improve the app to be more intuitive and see how we could improve our Help Center going forward.
Chintak walked me through a problematic situation. She is professional and helpful. The Bold app however, would be better if it auto populated price changes so it would not be so manually inefficient.
Thanks so much for writing in. Your feedback is extremely valuable to our development team. It is true that changing the price of your products will only affect new subscribers and not existing subscribers as they are held to their subscription agreement price by default. However, we are happy to hear that Chintak was able to help you apply a solution that worked for you. Thanks for choosing Bold!
I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.
Thanks for taking the time to write in with your feedback! We appreciate your suggestions and will be looking into ways to improve that. Have a great day, and thanks for choosing Bold!
Currently this app is experiencing a lot of issues due to changes Shopify made back in November. I'm seeing a lot of errors when I try to make changes to customer subscriptions, and it's affecting my customer experience. The Bold team is responsive whenever the issue occurs, but each time I'm assigned to a different team member and I've had to describe the issue over and over again.
So far it's exactly what we needed here at the Doc of Detox. I'd give it 5 stars, but unfortunately it's missing a retroactive percentage discount. The good thing though, is that after getting great customer service from Kelsey, I felt comfortable that this is an issue that hopefully gets attention from the tech-people. I'm excited to grow WITH Bold!
I'm so disappointed in this app. I'm not even out of my free trial yet and have already spent countless hours with support because of shipping issues and other issue with version 2 of this app. My customers can't do local pick up of their subscriptions and since the app automatically chooses the lowest shipping rate, I've had to figure out workarounds for that. I use other BOLD apps and really love them, which is why I chose to go with their subscription one. I hope they will fix these soon because I really would love to love this app. I love everything else about it - it's just the shipping issues that really cause problems.
Thank you for your honest feedback - we are sorry to hear about the issues you have been having with the app. In Bold Subscriptions V2, all shipping is handled within the Shopify admin itself, not within Bold. Here is an article from the Shopify which provides a ton of information regarding subscription shipping. https://shopify.dev/tutorials/create-and-manage-subscription-shipping-rates-and-delivery-methods#limitations
We would love a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
I haven't actually utilised the app yet as we're still in the installation process. Gagandeep was very helpful and tried to speed up the support process for us. Thank you!
Thank you for your review. We are happy that Gagandeep was able to help you and get you going, we are excited for you to utilize the app. Thank you for choosing Bold!
There is no easy "pause service" ability from BOLD subscriptions.
However, Gagandeep was extremely helpful in helping me find a workaround with the current infrastructure of BOLD. I very much appreciate the kind of customer service he showed.
Customer service is very responsive and helpful! I've used this app in another store in the past and I'm looking forward to using it again in my new store. Thanks for your help, Evan!
Thank you for your review. We are thrilled that Evan was able to help you. Very excited for you to use our app on your new store. Thank you for choosing Bold!
Fantastic app for selling our freshly roasted coffee by subscription. The v2 app's integration with Shopify Payments makes things so much easier for my business. This app will only get better as features (like prepaid subscriptions) get migrated over from the v1 app. Technical support from Nir has been faultless - I wish everyone could offer support as well as Nir has.