評論 (450)

整體評分
4.3
各級評分數量
  • 71% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2022年8月26日

After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my ...

Ginger, Grapefruit & Rosemary
美國
使用應用程式 接近2年
BOLD 已回覆 2022年10月4日

Thank you for your honest review. Feedback like yours helps us understand and improve the way we communicate with our merchants. At this time, known limitations can be found ...

編輯時間:2022年6月28日

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical ...

MicroPuzzles
美國
使用應用程式 1年多
2022年8月9日

We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.

Koffee Kult
美國
使用應用程式 1年多
BOLD 已回覆 2022年8月24日

Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold ...

編輯時間:2022年6月3日

Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.

Tropical Fruit Box
美國
使用應用程式 1年多
BOLD 已回覆 2021年7月6日

Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.

2021年7月30日

We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure ...

Barista & Co
英國
使用應用程式 1年多
BOLD 已回覆 2021年8月5日

Apologies for the experience you and your customers have had to date. I understand the frustration this must have caused. Our development team is constantly working to ...

2024年1月26日

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

On Point Quilter Subscriptions
美國
使用應用程式 大約1年
BOLD 已回覆 2024年2月12日

We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold ...

編輯時間:2022年2月14日

The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED

Hampstead Tea - Biodynamic and Organic Teas
英國
使用應用程式 12個月
BOLD 已回覆 2022年2月9日

Thank you for taking the time to leave your feedback. We are very sorry for the troubles you have encountered after the migration. I can confirm our team is taking this very ...

2021年10月18日

This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer ...

StraightFace
紐西蘭
使用應用程式 11個月
2021年10月29日

Warning to anyone using Bold Subscriptions, Customer Support is terrible, I've been waiting 4 weeks to have a problem fixed and losing business and customers from our grocery service.

Weekl.ie
愛爾蘭
使用應用程式 11個月
2021年1月11日

We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.

Droplette Inc.
美國
使用應用程式 10個月
BOLD 已回覆 2021年1月12日

Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping ...