Bold Subscriptions , 282 reviews

Overall rating
Counts per rating level
  • 69% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
December 13, 2022

Chintak walked me through a problematic situation. She is professional and helpful. The Bold app however, would be better if it auto populated price changes so it would not be so manually inefficient.

United States
Time spent using app: 6 months
BOLD replied December 15, 2022

Thanks so much for writing in. Your feedback is extremely valuable to our development team. It is true that changing the price of your products will only affect new subscribers and not existing subscribers as they are held to their subscription agreement price by default. However, we are happy to hear that Chintak was able to help you apply a solution that worked for you. Thanks for choosing Bold!

June 28, 2022

Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.

The Sourcing Table
United Kingdom
Time spent using app: Almost 2 years
September 22, 2021

I love the control that BOLD Subscriptions gives to customers for managing their subscriptions. However, once subscribed to a product, BOLD will continue placing Subscription orders for that product even if that product is put in Draft mode, Archived, out of inventory etc. Their suggestions was for me to manually examine every subscription and cancel each subscription for any customers I could find that have that product. We never have the same coffee for more than 4 or 5 months and swap old ones out for new origins all the time. I was hoping that BOLD would give the customer a notification that the product they are subscribed to is no longer in inventory and give them a link to manage their subscription... It's already got the function of allowing a customer to swap or cancel or suspend ...but no way to prevent a subscription from just continuing to run, even when there is no product to ship. I hope there is another Subscription app that gives better control over this type of situation.

I Have a Bean
United States
Time spent using app: 6 months
Edited January 14, 2021

I'm so disappointed in this app. I'm not even out of my free trial yet and have already spent countless hours with support because of shipping issues and other issue with version 2 of this app. My customers can't do local pick up of their subscriptions and since the app automatically chooses the lowest shipping rate, I've had to figure out workarounds for that. I use other BOLD apps and really love them, which is why I chose to go with their subscription one. I hope they will fix these soon because I really would love to love this app. I love everything else about it - it's just the shipping issues that really cause problems.

The Spunky Cauldron
United States
Time spent using app: Over 1 year
BOLD replied January 20, 2021

Thank you for your honest feedback - we are sorry to hear about the issues you have been having with the app. In Bold Subscriptions V2, all shipping is handled within the Shopify admin itself, not within Bold. Here is an article from the Shopify which provides a ton of information regarding subscription shipping.
We would love a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!

November 24, 2020

I loved V1, but... It's disappointing that V2 has removed the straightforward 'Introductory x discount, followed by y recurring discount' feature. This was in V1 and has now been removed. You may want to consider this before you purchase the app While a workaround been suggested to create the initial discount code on Shopify, it just can't compare with the above feature, which is much more straightforward with less steps from a customer point of view. Plus, being a workaround it actually didn't give me the same outcome. I still have faith in V1. Appreciate if the team can help bring this niche feature back to V2. It's a real seller for me and I'm sure for a lot of people.

Fresh As Deliveries
Time spent using app: 25 days
BOLD replied November 25, 2020

Thank you so much for your honest review. We really appreciate the feedback on the features that you would like to see on V2. Our developers are working hard on building out some of the features that you know and love from V1, and look forward to rolling them out in the future.