BOLD Subscriptions App

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years.

The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options.

To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency.

We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently.

Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

I needed help with a subscription order, but by the time the session ended, Daniel had helped me adjust the widget placement and appearance, along with some other settings. He made everything not only look better on my website, but function better as well. I'm very pleased with this app, and it's really helping me grow my mail club subscription! And the customer service is fantastic.