BON: Loyalty Rewards Referrals

I needed some assistance setting up the app in my store. Mia was super quick to respond to my request and went over and beyond to provide assistance! 5 stars across the board!

We switched from SMILE to BON because SMILE was missing a major feature for us and that was the ability to exclude specific collections from earning points (i.e. sale items, special releases and low margin products).

From the get go the team at BON were incredibly responsive and answered at least 50+ questions we had (no exaggeration lol).

Their app is incredibly user friendly and does exactly what you want from a Loyalty App.

It took us a good 4-6 days to set up as we had issues with the initial customer import, points being awarded for orders that weren't meant to receive points ETC

But in the end, the team were able to fix all of the issues in a timely manner - bear in mind some patience is needed for issues that require developer intervention AND they don't work 24/7.

Their pricing plan is incredibly affordable too - the cheapest of all the Loyalty Apps we've used in the past (we're on the Growth Plan so this does come with a lot of features so this review may not relate to those on cheaper plans).

Hazel, Maxxie, Cara and Anna - thank you so much for ALL your help and for answering every single question we had! <3

It's very well made Shopify app with combination of multiple functions - loyalty and referral.
Customizable rewards name, color & theme of the widget, and the points to rewards and redeem.
Even the service is amazing with crazy almost always-on chat availability of intelligent human agent.
Can't ask for more and wish other apps are like BON.
Thank you!!!

Great App so far! Everything you need, plus exellent support by Jean :) Thanks for your help and fast response.

It's quite useful and easy to use. Customer service is great.

By far the best customer service I have experienced of any apps on Shopify. They are responsive and incredibly helpful. The app itself has been performing as it should and I am happy to have made the switch to BON.

A GOOD APP AND AN INCREDIBLE CUSTOMER SERVICE.
It is new experience for us and we will measure in the following months the result. But I want to highlight the incredible work of their support team answering all my questions at any hours. They have been always nice and supportive. Thank you to Mia, Hazel, Jean, Maxxie Sophie for the help !

So after much research, we decided to try BON for our first ever reward system and so far we are delighted!

The app is so easy to work through, setting up points and rewards, customising. Its well set out and very user friendly, I worked through it in no time.

There is lots of useful instruction sheets and videos to put it live on website, however I am not very good in this area so I was stressed a little ha. However I met Hazel on the live support chat (which is outstanding - there seems to be someone live all the time). Hazel made it so easy, she kindly checked everything for me and got it up and live on website within minutes.

It looks amazing, we are so happy with it so far and excited to see what results it has on our sales. However as a newbie with little website tech, this app was easy and the support outstanding. Nothing was any trouble and they went above and beyond to help.

We are just getting started with Bon, but the customer service is unmatched. Looking forward to working with this team. We've been assisted by Hazel, Jean, Mia and Cara and all have been kind and punctual with responses. Highly recommend.

Sophie has been super helpful, has answered all of my questions quickly and has imported my existing customer base without any trouble. So excited to begin using Bon!