Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 98 % af bedømmelserne er på 5 stjerner
  • 1 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
5. februar 2024

Sehr schlechte übersetzung und nicht zu ende gedacht. Hat Theoretisch potenzial

Haus des Dampfes
Tyskland
BON Loyalty svarede 6. februar 2024

Sie können sich vollkommen darauf verlassen, dass unsere Übersetzungsfunktion es Ihnen ermöglicht, Textpassagen ganz einfach anzupassen, sei es auf Englisch, Deutsch oder einer anderen Sprache. Ich habe festgestellt, dass Sie bisher noch nicht mit unserem Support-Team gechattet oder Online-Meetings durchgeführt haben, daher hatten wir bisher keine Gelegenheit, Ihnen bei der Einrichtung zu helfen und sicherzustellen, dass Sie das Übersetzungstool optimal nutzen können. Lassen Sie mich Ihnen helfen! Bitte teilen Sie mir Ihre Anforderungen mit, und ich werde sie sofort umsetzen! Wir können jederzeit chatten oder uns per Google Meet treffen, wann immer es Ihnen passt.
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You can trust that our translation feature makes customizing text passages from English, German, or any language a breeze. I noticed you haven't chatted or met online with our support team yet, so we haven't had the chance to assist you in setting up and getting the most out of the translation tool. Let me lend a hand! Just share your needs with me, and I'll take care of it right away! We can chat or schedule a Google Meet whenever suits you best.

28. december 2021

there is currency mismatch as "1 points earned for each JPY1 spent" means 1 points for each 1 cent in USD... when your currency is USD, its said 1 points earned for each $1 so it should be 100 JPY, not 1 JPY.. so main part of earning points is not working for Japanese market...unfortunately they said they cannot do anything so cannot use this app but the customer service, Emilie was very kind and nice to answer all my questions! thank you very much!

MIRELA JAPAN
Japan
6 måneder bruger appen
BON Loyalty svarede 28. december 2021

[Updated 12th July, 2022]
How're you today, MIRELA JAPAN team? Please check our follow up email and let us know what you think. You deserve the best support here in BON!
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[Updated 8th July, 2022]
We've sent you another email. Kindly check it from your end!
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[Updated 5th July, 2022]
I and our team, we haven't received your response. Our team has sent you 2 more emails regarding the matter. Could you please help me to check it out and reply to us?
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[Updated 11th Jan, 2022]
Emile has sent you another follow-up email... Our team really hopes to hear from you again!
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[Updated 4th Jan, 2022]
Hi again MIRELA JAPAN team,
How're you today? We very much look for your reply to our emails. Really appreciated!
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[Updated 31st , 2022]
We're still waiting for your response... It'd mean a lot to us if you can spare us just a few minutes to check your mailbox and reply to our follow-up emails. We are all awaiting you!
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28th Dec, 2021:

Dear Mirela Japan,

Our team is all grateful to have you with us and it is always our pleasure to support you. On behalf of our support team, please accept my sincere apology for the inconvenience you've encountered with the multi-currency exchange rate. However, it seems like there was a miscommunication between Emile and you regarding this matter, which could create a misunderstanding for you. We'd love to explain it to you in more detail, so you can understand it clearly. Emile has reached out to you via email, in which she explained how the app's system works with JPY and USD currency. Please help us to check your mailbox and let us know if the explanation is easy for you to understand. We'd love to offer you a live demo session for better communication if you don't mind.

We're looking forward to hearing from you!

Yours sincerely,
Mia
BON Team.

Redigeret 12. september 2022

This is an app I like very much, the support team is very good, but my website is running very slowly. After installation, my website speed dropped by 9 points. It was stuck and slow. The interface is very friendly, but I had to delete it.

ITAPNO
Kina
2 dage bruger appen
BON Loyalty svarede 12. september 2022

Dear ITAPNO,

We're so sorry to hear that you've had a bad experience with BON :( Our dev leader is investigating and we're trying our best to find the solution for you.

We really hope you can give us another chance. You deserve the best support and we could not rest until that.

Our whole team looks forward to your reply,
Mia
BON Team