BON: Loyalty Program & Rewards
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So far this has been great. Customer support is excellent and immediate, and integration was very smooth. Once we have customer feedback, we will be able to assess more, but so for, so brilliant!
Dear The Gluten Free Bakery,
We're ecstatic to receive your 5-star rating! 🌟 Thank you for choosing our services!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team
Punctual assistance and available to implement any customizations
Hi Carismatix,
Thank you so much for the compliment! It really brightens up our day:) We will try harder to exceed your expectations with our app and support service.
When you need our assistance, don't hesitate to reach out to us via chat and email at help@bonloyalty.com!
All the best,
Mia
BON Team.
great app, with superb support.
This is my go-to app for managing customers and creating loyalty program
Thanks so much for your great review. We’ve passed your kind words on to our team. The Support team is passionate about providing our customers with outstanding experiences and will be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.
We are just one message away via live chat or email address help@bonloyalty.com
Liam
BON team
Great app and easy to setup for a simple points and referal system for your store. Genie from the support team also was very responsive to solve customization issues.
Hello, 👋
Thank you very much for your sweet feedback! We are striving to optimize the app and our support service, hopefully it can help us serve you better!
If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com! 💐
Yours sincerely,
Liam
BON Team.
Very Powerfull App, works great, support amazing, Thanks Anna for all help
Hi there,
Your 5-star review for Anna has put a big smile on our faces! 🌟 Thank you so much for taking the time to share your positive experience with us. Your support means everything to our team.
We're here for you anytime you need us, and we can't wait to serve you again soon.
Liam
BON team
POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
September 12, 2023
"BON's fundamental principle has always been to safeguard our users' interests diligently"
This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts.
Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused.
Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction.
Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment!
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September 07, 2023
Good day to you, Thesnackhut team,
Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Warmest regards,
Mia
BON Team
We've been using this app for a couple of weeks now. Customers love it! We find it so intuitive to use and on a couple of occasions when we've needed help, there was Emile! Wonderful customer support and excellent app. Highly recommended!
Dear Lyndoch Lavender Farm team,
Your valuable feedback really made our team and Emile's day 😊 Thank you so much for expressing the appreciation of our features and we couldn't be happier to hear that your customers are loving our app!
It's thoughtful clients like you are our biggest motivation. BON is indeed a user-friendly app and every feature will definitely be helpful to any shop and merchant 🙌
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.
The app was easy to use and Tracy in customer service was super friendly and knowledgeable. I enjoyed using this app for my store
Good day Yeswear Boutique
We can’t express how excited our team was when reading your wonderful feedback, especially Tracy😊! She said your review truly made her day:) It also encourages us to keep up with improving our app and services every day.
May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
I used this app to add to my store and I love it! You can customize it and the support team is extremely helpful to resolve all your needs! Still working on customizing the BON loyalty app but so far I like it! :)
Good day to you Mezbin
We are just back to work and your amazing feedback truly lights up our day:D Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team
Sembrerebbe fare proprio al caso mio. Gentilissima l'assistente Anna che mi ha assistito nel migliore dei modi
Bonjour,
Merci d'avoir pris le temps de partager cet excellent avis. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter via le chat en direct ou help@bonloyalty. Nous sommes toujours là pour vous soutenir !
Meilleures salutations,
Mia
L'équipe BON.