BON: Loyalty Program & Rewards
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This app is very easy to install and set up within the store. Looks nice and easy to customise the text and colours etc. We have been looking for an app like this for sometime and this does seem to fit the purpose and the best thing it is currently free. Had some questions regarding the app and the support has been fantastic and very quick replies from Emile and Daisy who provided the answers to my questions. Looking forward to using and hope it retains customers with the reward points.
Dear Shut Up And Fish Ltd,
Thanks so much for sharing your feedback about our app and service. User-friendly interface and promptly support team are 2 of our main goals when developing the app, so your feedback means a lot to us as we know we are still on the right track:)
When you need help, feel free to contact us via chat or email at help@bonloyalty.com. It gives us much pleasure to know that you’ve chosen to stay with us, we hope that BON can accompany you for a long time.
Best regards,
Summer
BON Team.
Working with Anna was delightful! Their customer service team was readily available to address any questions or concerns throughout the setup process. I'm excited to see how the reward program works for my website!
We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰
In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.
Amazing app and the design is really professional. The support is awesome. Cara is the best. Highly Recommended. A+++
Hi JDStore Tech,
Our team, especially Cara, is so thankful for your opinion, this is valued greatly and it really motivates us. We're happy that you love the earn points and referral program features, and we'll definitely work harder to provide more features and a satisfied standard of service to you.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Mia
BON team.
I have tried a few apps, this is the most easiest and efficient one I have used. I can tailor it to my stores needs and the help team are 100% there with any concerns. I would highly recommend this app.
Your review made our day, thank you so much 💕. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using BON and found the Support service so useful.
If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!
Liam
BON Team.
Still trying out the app but so far seems great with advanced features along with good support from the team Thanks Tracy and Emile
Dear Mustard Sneakers,
This review made our day! ✨ We, especially Tracy and Emile, are so happy you are enjoying our app and services! Thank you so much for your kind words. If you need help along the way, please don't hesitate to let us know. Our team is always here to help.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.
There are so many functions that are completely unusable. Doubt the authenticity of this free app.
It's been installed for a month and the data is not synchronized and is completely unusable. After the customer service enthusiastically helped me to install it successfully and guided me to give five-star praise, the customer service was very perfunctory about our data migration problem, and every time I asked it, it was busy and needed to be processed.
Dear Katebackdrop,
Firstly, I'd like to apologize for your experience with BON. Allow me to answer to your concerns highlighted in your review:
1. I'd like to confirm that even BON is a free app, all of the features are available and ready to use. BON remains a free app to improve basic features and raise brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. Regarding the matter, We needed a few days, during the peak ticket period, to fulfill the request for you...Our team always strives to meet our merchants' needs and do everything possible to fulfill the request. I really hope for your understanding on this matter.
Customer satisfaction is always our biggest incentive. We all look forward to your response!
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Warmest regards,
Sunny
Customer Sucess manager
BON Team
I love this app so far. Even though I am new to the app. I love the set up and all of the features thus far. I needed the BON banner removed, so I chatted with Cara and she was great, very responsive and she took care of my needs via chat. She is awesome. Cara really was a big help to me once more. I am really loving this rewards app. It offers many great options to choose from for your customers. I really believe my customers will enjoy this program once I relaunch in September 2022. You are able to customize your rewards and your banner. If you are looking for a rewards program for your customers, this is the one for you! This app is wonderful. Try it out for your store and you will not be disappointed. You are able to chat with an agent that is available for all of your needs. They are really prompt as well with answering your questions. Give it a try. Don't take my word for it, just try it for your store and for your customers. I am not being sponsor for this. I am a store owner as well that is looking for ways to increase sales and revenue.
Good day to you Dvine Timing Collection LLC,
Thank you so much for this precious feedback! Your kind words are priceless. The whole BON Team, especially Cara, is jumping with happiness to see such a dedicated review from a lovely customer like you. It is our pleasure to have a chance to give you assistance. Our team always tries our best to provide the support you deserve, so your words mean a lot to all of us❤️
We are delighted to know that your customers love our app, it really gives us a huge motivation. This is because customers are the main reason for all of us to work tirelessly and improve BON's features and services. We'd like to send our dearest wishes to your lovely business and hope that BON can help you on the journey.
For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you!
All the best,
Mia
BON Team.
very fast and helpful live chat! the app is easy to navigate and use. most importantly, have one of the more affordable plans for small biz!
BON team hopes this message finds you with a big smile! 🌞
We just wanted to drop you a quick note to say a heartfelt THANK YOU for sharing your wonderful 5-star review. Seriously, your kind words made our day around here!
If there's ever anything you need, whether it's a question, suggestion, or just a friendly chat, don't hesitate to reach out. We're here for you!
Liam
BON team
The best loyalty app we've tried! Not only do they have all of the features and functionalities that you've ever need in a loyalty app but they also have the best customer support! 1000% recommended!
Dear shop cosy,
How lovely a customer you are! Thank you so much for your kind words about BON ^^ We are all so happy that our app and support service can make you feel satisfied! Your wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Merry Christmas and Happy New Year!
Best regards,
Mia
BON Team.
I like this app so much. It provides all the features I need for the customer reward program. And their service team really helps! Thank you, Emile Daisy and Kyle.
Hi FunniPets®,
Thank you so much for your awesome review, I'm glad that our support team has been able to help you promptly! Emile, Daisy, and Kyle would be really excited when reading this:) With your trust and support, we would work harder and harder to develop new features and improve our support team to assist you better in your business.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.