BON: Loyalty Program & Rewards
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Sehr schneller. unkomplizierter Support. Funktioniert einwandfrei. Vielen Dank :-)
Hallo hocami,
Vielen Dank, dass du dir die Zeit genommen hast, uns eine so wundervolle 5-Sterne-Bewertung zu hinterlassen!
Falls du jemals Unterstützung benötigst oder Fragen hast, zögere bitte nicht, dich an uns zu wenden. Du kannst direkt über unsere Website mit uns chatten oder uns eine E-Mail an help@bonloyalty.com senden. Wir sind jederzeit für dich da und helfen dir gerne weiter!
I appreciate your work. You are kind and provide the service with love. hazal
Hello Serotin,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I'm still getting set up but both Sophie and Maxxie were extremely helpful and quick to respond whenever I needed assistance. So far I'm beyond impressed with their customer service. Set up has also been easy so far!
Hello Miribel Naturals
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Bon Loyalty rewards is an excellent app. The staff is so helpful with support and making changes that are needed. My support team Anna and Maxxie made changing my sending email address easy and quick! I recommend this app to everyone! If you are on the border line of whether or not to try them I say jump on it now! It is worth it!
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up the app, and I found out last minute about the extra charges. All the other apps I use, paid and free apps, offer support for integration for free.
Dear Trail Threads Co. Limited,
This is Maxxie from BON. I hope you're doing well as you go through our email.
After reading your review, I'm truly sorry for any frustration you've experienced and regret that my response felt robotic. Rest assured, all our messages are sincerely drafted by hand. We genuinely value your feedback and want to offer a solution.
I know this has been mentioned before, but I hope to have your kind understanding that we never intended to overcharge our valued clients for any services. Each website is technically unique, requiring careful personalization for effective widget/ loyalty page integration. So our customization work is always carefully calculated and priced to ensure cost-effective solutions for all BON merchants.
However, you mentioned that you spent considerable time setting up BON, and displaying the widget seems to be the final step, we sincerely hope to continue supporting you by offering the solutions we sent to your email recently. We truly hope you'll check our email and consider them.
This offer is our way of saying thank you for your time spent on the app. We look forward to continuing our partnership and supporting you in launching and measuring the effectiveness of your loyalty program.
Thank you again, and I look forward to hearing from you soon.
Very easy app to navigate through. Took only seconds to get help and questions answered. Thank you Anna. You have been amaizing. I would recommend your services without any hesitation.
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
This app is silly - it has no ability to filter sales channels (why accrue points for amazon shoppers when amazon disallows marketing to their customer) and they don't stand behind their promises. Last year they PROMISED me that amazon customers would not affect my account's order limit and that they were working on a filter. Apparently my customers are not accruing points and this company seems not to care. I say look for another app - I am!
Dear William Glen shop,
I sincerely hope we can address any misunderstandings and find a resolution.
At BON, we hold our commitments in high regard; they are the cornerstone of our values. Please be assured that the custom work we've undertaken for you, provided at no cost, has been executed with utmost care and precision. We sincerely regret any inadvertent misunderstanding that may have led to your disappointment. To be more specific: In August 2023, we made the adjustment per your request to exempt orders placed using email domains such as @marketplace, @wanelo, @members.ebay, @walmart, etc., from being counted towards the "order limit." However, as you may be aware, email addresses often change and evolve continuously, with variations like .net, .123, and so forth, emerging. Therefore, it's highly likely that there have been additional orders from these new domains over time.
We processed all the new requests from you and look forward to receiving your feedback soon. 🙏
With all due respect and warmth,
Awesome app with an amazing customer service, Maxxie helped me with the setup of alot of custom things for my need and she was nothing but professional and helpful and very fast. I recommend this app to anyone who wants a great app for rewards.
I've started the setup process with BON: Loyalty and I have had lots of questions. Anna has been extremely helpful and responsive. I downloaded another app and it took over 24 hours to receive a response from them. I will stay with BON simply because they are there when I need them. As a new e-commerce start-up, 5 star service is the most important to me.
The app provides great features along with fantastic support. Thank you to the team at BON incuding Cara, Sophie and Maxxie, who have been so helpful with setting up our loyalty system.