BON: Loyalty Program & Rewards
Rezensionen (1.557)
Anpassen
-
Nach Bewertung
The app is really easy to use and if you do have a question, the team is very fast in responding and helping. Also very kind! Great app and lots of options to customize, love it!
Good day to you Zèvy
Thank you so much for your amazing feedback! We’re thrilled to hear that you're loving our app ^^ Great UI and timely support are always our goals when developing the app, and we are more than happy to know that it impresses you the most!
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
The support from the customer service and technical team has been fantastic, assisting us promptly and accurately in resolving any issues we encountered, and even assisting with modifications at the code level.
It's very comforting to communicate with customer service and solve problems!
Dear Hong Kong SAR,
We are overjoyed to learn that you had a satisfying experience with our services. Providing top-notch customer service is our primary goal, and your review reassures us that we are on the right track ❤️😊
Please do not hesitate to share with us all your ideas, via our LiveChat or email. We are 24/7 ready to chat with you!
Liam
BON team
It has the functions I want, perfect service, and all questions can be answered quickly!
Hi Arken Optics UK,
We're beaming with gratitude for your 5-star review! Thank you for sharing your positive experience. We're honored to have earned your trust!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
With appreciation,
Liam
BON team
Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.
UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.
Dear Greenville Soy Candle,
I'm Cara, the Customer Care Manager at BON Loyalty App.
Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.
Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.
I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo
Patiently waiting for your response,
Maxxie was very very helpful. Im switching over from a very well known loyalty app to Bon bc of how well it fits within my budget & the amazing features.
Good day to you!
Thank you so much for your sweet feedback on our app and support! Maxxie and our whole team could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON.
If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com!
Yours sincerely,
Liam
BON Team
Great Customer Service and very versatile application. Lots of options to build a loyalty program.
We're absolutely thrilled! We recently came across your enchanting 5-star review, and we couldn't wait to express our immense THANK YOU!
Your positive feedback truly warms our hearts. If you ever have more feedback, suggestions, or questions, please don't hesitate to reach out. Your input is invaluable to us, and we're always here to assist.
Liam
BON team
So far it has been great. I really love the way it looks on my site. The only thing I would like to see added, is the ability to do our own custom rewards. I would like to give points to customers for multiple shares on Facebook. The ability to do our own custom rewards would be a nice addition. The support staff (Emily) was very helpful.
Hi Gilded Heart Designs,
Thank you for taking the time to share your thoughts!We truly appreciate your in-depth 5-star review. Your specific feedback helps us continuously improve. Thank you for taking the time to share your thoughts!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team
I am happy with the fast and kind response. Love the idea of the app.
Hi Johalee,
Thank you for a lovely review!💕 Here at BON, we strive to actually bring value and enhance the shopping experience for customers.
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Mia
BON Team
Anna was very helpful!
We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰
In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.
Anna was super helpful, responsive and met my needs quickly and easily.
Hi Adored Boutique,
We are so glad that our team and Anna have been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business. 🚀
May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Cheers,
Mia
BON Team 🌸