BON: Loyalty Program & Rewards

Hi Cherry Vibes,

We are so glad that our team, especially Anna has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team.

Good day to you Erabella Hair UK,

Awwww 😊 thanks a million for your amazing review on us! Your warm words are a powerful boost for Emile and our team to provide you with fast and quality service. You've made our Friday so much more enjoyable! Being able to assist you in your business is the highest prize for us ❤️

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.

Dear RokTheBox team,

Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review:

1. Why customers can get points without actually following the merchant's social media?
The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.

2. How could a customer "redeem without points"?
After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns.

3. Why did the Dev team need to log in to your Shopify account?
Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern.

My team is looking forward to hearing from you!
Sunny
Customer Sucess manager
BON Team

Dear Maison najen nature,

We are really grateful that you found the time to leave us such a touching review! Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com.
Mia
BON Team.

Hi The Snoozzze Box,

Thank you very much for such awesome feedback about BON! We all put an effort to enrich it with cool features that would be really helpful for your business. Every minute of that effort brings us true pleasure and we are incredibly lucky to have customers like you who can see it and enjoy your experience with it. Special thanks from Emile too:)

Don't hesitate to contact us via chat or email at help@bonloyalty.com when you need help. We're more than happy to assist you!

All the best,
Mia
BON Team

Dear johnnyvvco

Thank you so much for this amazing review😋. I'm delighted to hear our app's service was provided in a timely manner. Our support team and Daisy are extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority.

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Cheers,
Mia
BON team

Hi Neat Whisky Club,

Your review serves as a powerful reminder that our efforts to provide top-notch Loyalty program are truly making a difference. It's customers like you that inspire us to raise the bar even higher and continue delivering exceptional experiences.

We're here to serve you, and your satisfaction is our ultimate goal. If you ever need assistance, have questions, or simply want to share more feedback, please feel free to get in touch.

Liam
BON team

Hi ROK HOPR

Thank you so much for your amazing feedback! We are so glad that our support team has been able to support you promptly! Also, We're so delighted to know that BON has become a part of your store ^^

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.

Hi KOA Store,

Thank you so much for leaving us a wonderful review! Tracy was so excited to read this. Your precious feedback motivates Tracy and our back office team to keep on improving the app and develop better features for our customers!

If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!

Best regards,

Mia
BON team

Ciao Patterntag!

Grazie mille per la tua dolce recensione! Siamo tutti così felici che la nostra app e il servizio di supporto possano farti sentire soddisfatto! La tua fiducia e il tuo meraviglioso feedback ci hanno motivato a continuare a sviluppare l'app e a fornire servizi migliori ai nostri commercianti su Shopify.

Se hai bisogno di ulteriore supporto, ti aspetteremo sempre in live chat o help@bonloyalty.com.

Distinti saluti,
Liam
squadra BON
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Hello Patterntag!

Thank you very much for your sweet review! We are all so happy that our app and support service can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants on Shopify.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Liam
BON team