BON: Loyalty Program & Rewards

Hi Beisat,

We’re sorry to hear that the Growth plan’s pricing didn’t seem right for you, especially with the 'Points on the Product Page" feature being of interest. Our pricing plans and features are thoughtfully designed to cater to the diverse needs of merchants based on their growth stage and requirements, ensuring merchants can access features aligning with their business objectives.

That said, we understand that each merchant’s circumstances are unique, and we are committed to providing you with the best possible experience. We’ve reached out to you via email with a personalized solution tailored specifically for your store. We hope you’ll take a moment to review it and share your thoughts on it – your feedback is important to us, and we’d love to hear from you.

Dear SKINLIST,

We sincerely appreciate your satisfaction with the quality of service provided by our customer care team members, especially Maxxie 💖

Regarding the waiting time to receive reward points for some orders, this is contingent upon the volume of orders generated simultaneously. Please rest assured that the system will sequentially issue points for each order. We will closely monitor the process of issuing points for orders in your store and provide weekly reports for your oversight. We hope in this way, you can be fully confident that the memberships are consistently managed.

Thank you for your candid feedback. We hope to have more opportunities to work together so that you can comprehensively evaluate our services and products. We look forward to speaking with you soon via phone or chat 🙏

[Updated 12th July, 2022]
How're you today, MIRELA JAPAN team? Please check our follow up email and let us know what you think. You deserve the best support here in BON!
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[Updated 8th July, 2022]
We've sent you another email. Kindly check it from your end!
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[Updated 5th July, 2022]
I and our team, we haven't received your response. Our team has sent you 2 more emails regarding the matter. Could you please help me to check it out and reply to us?
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[Updated 11th Jan, 2022]
Emile has sent you another follow-up email... Our team really hopes to hear from you again!
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[Updated 4th Jan, 2022]
Hi again MIRELA JAPAN team,
How're you today? We very much look for your reply to our emails. Really appreciated!
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[Updated 31st , 2022]
We're still waiting for your response... It'd mean a lot to us if you can spare us just a few minutes to check your mailbox and reply to our follow-up emails. We are all awaiting you!
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28th Dec, 2021:

Dear Mirela Japan,

Our team is all grateful to have you with us and it is always our pleasure to support you. On behalf of our support team, please accept my sincere apology for the inconvenience you've encountered with the multi-currency exchange rate. However, it seems like there was a miscommunication between Emile and you regarding this matter, which could create a misunderstanding for you. We'd love to explain it to you in more detail, so you can understand it clearly. Emile has reached out to you via email, in which she explained how the app's system works with JPY and USD currency. Please help us to check your mailbox and let us know if the explanation is easy for you to understand. We'd love to offer you a live demo session for better communication if you don't mind.

We're looking forward to hearing from you!

Yours sincerely,
Mia
BON Team.

Hola HardPeach,

¡Muchísimas gracias por tu reseña de 5 estrellas! Estamos encantados de saber que tu experiencia fue excelente. Tu apoyo y palabras amables nos motivan a seguir brindando el mejor servicio. ¡Esperamos verte pronto de nuevo!

Liam
BON team

Dear ITAPNO,

We're so sorry to hear that you've had a bad experience with BON :( Our dev leader is investigating and we're trying our best to find the solution for you.

We really hope you can give us another chance. You deserve the best support and we could not rest until that.

Our whole team looks forward to your reply,
Mia
BON Team

Sie können sich vollkommen darauf verlassen, dass unsere Übersetzungsfunktion es Ihnen ermöglicht, Textpassagen ganz einfach anzupassen, sei es auf Englisch, Deutsch oder einer anderen Sprache. Ich habe festgestellt, dass Sie bisher noch nicht mit unserem Support-Team gechattet oder Online-Meetings durchgeführt haben, daher hatten wir bisher keine Gelegenheit, Ihnen bei der Einrichtung zu helfen und sicherzustellen, dass Sie das Übersetzungstool optimal nutzen können. Lassen Sie mich Ihnen helfen! Bitte teilen Sie mir Ihre Anforderungen mit, und ich werde sie sofort umsetzen! Wir können jederzeit chatten oder uns per Google Meet treffen, wann immer es Ihnen passt.
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