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Great app and great support, highly recommand +++
Hello MetaLife!
Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us.
If you have further questions, please drop us a line via live chat or email help@bonloyalty.com. Thank you for choosing us, and we look forward to serving you again!
Liam
BON team
Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.
UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.
Dear Greenville Soy Candle,
I'm Cara, the Customer Care Manager at BON Loyalty App.
Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.
Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.
I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo
Patiently waiting for your response,
This app is so bravo, your services are so great! thank you for your help, Give you 5 stars services company. Many thanks again.
Special thanks to Daisy for helping, you are glads services.
Dear Luxor HK
Thank you so much for the 5-Star review! 🙌 We are just back to work and your amazing feedback truly brings smiles to our faces, especially Daisy. We are so glad that our team has been able to make you satisfied.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
Great features and really helpful service. Very happy so far.
Hi Juicy Secrets,
Thank you a lot! We are grateful that you trust our app and let us accompany you on this journey. Thanks to your support, we will work tirelessly to improve BON and make it exactly what you need for your business.
May you need further assistance, please contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you :)
All the best,
Mia
BON Team.
When looking for a loyalty app, I searched and found two apps, Bon and Smile. Since we are a new shop we decided to go Bon and have seen that we have made a GREAT choice! We installed the app and Daisy was able to answer some questions for us even though it was non business hours. Once I have set everything up Emile checked up on me and was able to help me make sure every feature was setup correctly. She found something missing and was able to help me fix them step by step. She really provided an excellent experience through the whole setup process.
Hi UndrLvld,
You made our day with your trust in our app and your awesome review! We always welcome you to BON 🤗 It is not only Emile and Daisy, but the whole team that works hard on delivering proper service and improving BON - are all happy to know that you are satisfied with our support.
Emile told us that she loves your store, especially those amazing figurines! Thank you again for your amazing feedback.
If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!
Best regards,
Mia
BON Team.
Was super easy to setup, not much action yet so will see how it goes
Was super easy to setup, not much action yet so will see how it goes
Hello dear,
Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
I wanted to be able to offer my online customers a way to earn rewards without breaking the bank. Bon fit all my needs and was easy to customize. Daisy from support was a delight to chat with and helped me out with any questions I had. If your lucky enough to talk to support, i hope you get Daisy.
Good day AB Ceramics and More,
By putting your faith in us and giving it a five-star rating, you really made our day! Our entire team is overjoyed that we were able to help and delight you, especially Daisy:) Not just Daisy, I guarantee with you that every member of our support team are all willing to assist you.
Feel free to reach out to us anytime via live chat and email at help@bonloyalty.com, we're always here to help!
Best regards,
Mia
BON Team.
After a lot of research, I just downloaded this app today based on other reviews. Very easy set up and customizations. I had a support request and Sunny was amazing to work with!! Can't wait until they add a "Leave a Review" option for rewards. Don't hesitate to download this one!
Good day to you Kim R Sanchez Jewelry,
It makes us so proud knowing that you decided to choose BON among all other options. We can keep going on and moving forward thanks to your love, trust, and support😊We cannot be happier when Sunny can be able to assist you promptly. Sunny told me that she is totally in love with your gemstone jewelry!
In case you need our assistance, feel free to contact us via live chat and email at help@bonloyalty.com.
Best regards,
Mia
BON Team
アプリ導入までに、たくさんの質問に対して親切にサポートしてくださいました。
使用感はこれからですが、安心できるアプリです。
Dear Genrêver,
ごめんなさい、テキストのコピーをサポートしていませんが、こちらに感謝の言葉を記載しました。
Thank you once again for choosing us and for taking the time to share your positive experience. We truly appreciate it!
Liam
BON team
I found this app very straightforward to use, with no coding. A lot of features and customizability for a free app, which really helps to give it a more integrated look to match your website theme and colours. Support from Joy was much appreciated - she provided quick answers and suggestions to get me set up with all the features I wanted.
Dear Reena and ILoveMyBlanket Team,
Thank you so much for this amazing review. I'm delighted to hear our app's service was provided in a timely manner. Our support team and Joy are extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority.
If you have any other questions, just chat with us or email us at help@bonloyalty.com.
Cheers,
Liam
BON team