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I just started using this app and I'm already ready to give a 5 stars. Super easy to use and intuitive user interface. Multi-language support in a nice and easy way, with translations already included, you save a lot of time (we have 5 languages in out store). Keep the good work, your app is just amazing.
Dear Lindkart,
Thanks a lot for praising our work!!! You're the reason we wake up with smiles every morning. Being able to assist you in your business is the highest prize for us. ❤️
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Liam
BON Team.
Nothing but exceptional service backing an exceptional product. Emile was fantastic and responsive. Thanks to you and the rest of your support team. I highly recommend BON for your rewards points functionality needs.
Happy weekend Electric Tavern 😍
Thank you so much for your amazing feedback! Your kind words are priceless. The whole BON Team, especially Emile, are jumping of happiness to see such a dedicating review from a customer like you. Looking forward to the opening.
May you have any further requests, just chat with us or email us at help@bonloyalty.
Best regards,
Mia
BON Team.
Excellent app. Customer support is prompt to help. Still customising the app but so far so good. Hope to see our customers using the loyalty program.
Dear Dinari Jewels,
Hope you have had a lovely weekend. Thank you so much for the compliment! It really brightens up our day:) We will try harder to exceed your expectations with our app and support service.
When you need our assistance, don't hesitate to reach out to us via chat and email at help@bonloyalty.com. Let's accompany each other for a long time!
All the best,
Mia
BON Team.
The customer care group was on top of my request and ready to assist, I have not yet see the app be in implementation mode so that I am unable to review on,
Hello Arrowhead Boutique,
This review made our day! Thank you so much for taking the time to leave us this amazing review.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Amazing customer service!! Dale helped me out so much and the app itself is great! If you haven't already installed this app DO IT NOW! :)
Dear Brianna S. Beautique team
We are just back to work and your amazing feedback truly lights up our day:) Dale told us that you are so sweet and easy to talk to 😊. We truly appreciate that we can accompany such a lovely customer like you! 🥰🥰
May you have any further questions, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to help you!
Best regards,
Mia
BON Team.
Perfekte App um treue Kunden zu belohnen. Anna, vom Support hat mir sehr schnell geholfen und war sehr freundlich.
Kann die App nur weiterempfehlen!
Hallo,
Unser gesamtes Team kann Ihnen nicht genug für die freundlichen Worte zu BON und unseren Dienstleistungen danken. Ihre Bewertung bedeutet uns sehr viel, besonders Anna – und lässt uns wissen, dass wir auf dem richtigen Weg sind! Es motiviert uns, unsere Kunden besser zu unterstützen.
Wenn Sie weitere Anfragen haben, kontaktieren Sie uns bitte über unseren Live-Chat oder senden Sie uns eine E-Mail an help@bonloyalty.com. Ihre Zufriedenheit ist unsere Freude!
Alles Gute,
Mia
BON-Team.
Fantastic app, easy to use and really nice layout, support is also friendly and helpful, nothing more to say
Good day, PokeMarkett
BON's Development team is thrilled that you enjoy the app and its easy-customized layout. Our Support agents would like to send to you the sincerest thank you for your time chatting with us!
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
This app is so simple and easy plus you get a human offering help straight away :) highly recommend.
Greetings Sew Dead Attire,
Thanks a ton for writing us this lovely review 😍 Our team is always there for you in case you need any assistance. For you to describe BON as a user-friendly choice - is the best compliment!
If you have any further questions, please feel free to drop us a line via live chat or an email at help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
Easy to use, and Dean was very helpful! Customisable and clear-cut without too much hassle to set-up
Hi Astellora,
We are thanking you from the bottom of our hearts for your kind words and sharing your feedback 🙏🏻 Please know that your presence and appreciation make us and Dean's job so much more enjoyable.
Allow me to thank you once again for a five-star review 🌟 We are always happy to see you!
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
I am changing my rating. I was slightly suspicious when I kept getting the "we are a new app, if you could rate us and mention me that would really help alot" It works look how many 5 star ratings they have. now look at the dates. they are all new. I suddenly became very suspicious when I got a scripted answer that was obviously meant to give a bogus answer that sounded legit. the fact that the app does a lot and seems to be very, very robust in features but still Free and when you ask more in depth questions you get more vague answers that don't actually answer anything scared me off. I uninstalled before any of my clients got a chance to enter their data.
Dear Exes & Zees,
We'd like to send our most sincere apology for the inconvenience experience you have had with BON :( Please allow me to explain the 3 queries you mentioned at the review:
1. Why BON is still free? As our app is quite new in the field, currently, we mainly focus on improving basic features, and raising brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. What do we do with merchants' customer data? We DO NOT use the data for any other reason, rather than to run the loyalty program - which is the main intention when downloading our app. You can check out our privacy policy here: https://smartifyapps.com/privacy-policy/
3. Your concern about how the earning rules for social media work: The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
I really hope this answers your concerns. We'd really appreciate it if you can install our app again and give us a second chance to improve your experience with us! Please check on the update so we can assist you better.
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Again, we really look forward to hearing from you!
Sunny
Customer Sucess manager
BON Team