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App is very self explanatory and Cara has been a very good help with all my needs so far. Very good experience.
Dear Ex,
Please accept our deepest gratitude for leaving such a detailed review and sharing your opinion! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
Cara and our team wish that your art store will have a very very successful grand opening, and hope that the Loyalty program can play an important part in it.
Please reach out if you have any questions, we’d love to chat with you!
Best regards,
Liam
BON team
Anna was very helpful with the questions I had and made finding the solution on my end easy! Swift replies and very polite.
Thank you for your kind words and for choosing BON. Your review will undoubtedly inspire others to give our Loyalty product a try and join our growing community of satisfied customers. It is through your support and loyalty that we are able to thrive and grow as a company.
We look forward to serving you again in the future. If there is anything else we can do for you, please do not hesitate to reach out to us.
Liam
BON team
Woow, I don't know where to start from... The app is really amazing. It has everything I need and the customer service is great. I had questions and they helped me so fast. Daisy was soo friendly and easy to work with. The app is so customer friendly also. I highly recommend and I'm sure you'll be happy with what you'll have. There are so many custom options and beautiful designs to choose from. I love it so far and I really think I'm lucky I found it. Thank you so much!
Hello,
Wow, we were blown away by your positive words, we really appreciate the time you took. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
Amazing royalty app. Unfortunately it's missing the reviews side, but everything else is perfect. Highly customizable as well.
Good day to you Classy Cases,
Thank you for sharing with us this wonderful feedback. Our production team is grateful for the positive review you left us ^^
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON Team
Very good app with friendly customer support! I had a problem with a setup and Genie helped me instantly, she cared so much about my problem and solved within 5 minutes. I recommend this app for everybody who wants Loyalty in his on page.
Hi KockaMiskolc,
Allow me, on behalf of all members of BON Team, to thank you for such amazing words addressed to us 🥰. We are really happy that you put your trust in BON Loyalty! We will continue to improve our product and service to meet your needs.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Warmest regards,
Mia
BON Team
I just signed up for this application and I am loving the features that it offer. It is very easy to use. Kudos to Daisy from the support team, she is extremely attentive and quick on the answers. Very committed as well! :) I looked forward to create a loyalty program to offer custom rewards to my customers.
Good day to you ohaikguan,
We are so glad that our team, and especially Daisy, have been able to support you promptly.
Thank you so much for leaving such a wonderful review! We really appreciate that you're enjoying our various and easy-to-use features 🤗 This is a huge motivation for us to keep developing our app and make it exactly what you need for your business.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
All the best,
Mia
BON Team.
A fantastic tool for growing customer base and trust. Support is at a high level. The value provided by this app is much higher than similar apps.
Dear cutmyfashion,
We can’t thank you enough for the kind words about BON and our services. Your review means a lot to us and lets us know we’re on the right track! It motivates us to provide better support to customers.
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!
Best regards,
Mia
BON Team.
I've just installed the APP and have bootstrapped a rewards program--which only took a few minutes. Furthermore, Support was able to help me with a small request with lightning speed! A+ experience thus far.
Thank you Dark Dominion Comics for such kind and warm words addressed to us. We were very pleased to read your sincere review 🥰. We will try to continue to justify your trust and delight you with an impeccable level of service.
Thank you one more time!
Mia
BON Team
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard"
- useless.
Dear Upgrade Keyboards team,
We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback.
- The problem with customization and widget appearance is completely fixed now.
- The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well.
Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
Sunny
Customer Sucess manager
BON Team