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Love the app it works straight out of the box simple to set up and loads quick. I needed some support to find something and i got Hazel who was Great, polite quickly sorted my problem and gave me the right info and stayed till i had finished. recommend yes and support Great
Hello Urban Street Clothing,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I’ve only been using this app for a few days, but so far, it has been a great experience. The free version offers more features than other rewards programs, and the basic plan is also more affordable. I love that you can customize all the colors, emails, etc., to match your brand and easily change the sending email to your own. The customer service is excellent; Sophie and Jean were always there to help with any questions during the setup.
Hello Wonder Wick,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
They have a very helpful team that helps with any questions or changes that we have had.
Hello Equilibrium,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Quick, responsive, flexible. We got all the support and more to set up and use the app. Thank You Sophie!
Hello KIDDY IN THE CITY,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Very attentive support. They have modified with code a text that I did not want.
Hello BIG®,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Great app and support from all the BON team members. They've helped us extensively with getting this program launched on our site and helping accommodate all of our issues. Truly grateful for their dedication
Hello TOV Furniture,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
So far the customer service has been incredible! Quick to respond, detailed in understanding our needs, and really kind!
I only gave a 4 because we haven't had a chance to really use the app and get feedback from our customers yet, so I'm not sure how it works in real time. But we love the branding options it provides and the setup process, we are feeling hopeful!
Dear Starfish Project UK,
Thank you for leaving such a thoughtful review. We truly appreciate your feedback and understand that you may need more time to explore all that BON has to offer. Rest assured, our team is always here and ready to support you whenever you need assistance.
We're committed to ensuring that your experience with BON is seamless and successful, and we hope to exceed your expectations as you continue to use our platform.
Please don’t hesitate to reach out if you have any questions or need any help along the way. You can contact us directly through our website or email us at help@bonloyalty.com—we're always happy to assist!
Very limited App. Also it requires access to data that it does not need to create or fulfill it's purposes. It should not be allowed access to our Theme or Order details and fulfillment details of our customers. It ONLY needs the data of the customers who sign up for the loyalty program! Nor should it be able to identify our IP address and device.. Delete this App!
Hi Tech Wellness,
We sincerely apologize for any unease about data access and want to assure you that we only requested access to specific sections necessary for properly integrating our loyalty program with your theme and order data.
1. Your request to add loyalty sections to the customer account page required us to evaluate its feasibility in your theme.
2. We requested access to your Shopify orders to ensure we can support you in cases where there may be concerns with order point rewards. You also asked us to optimize the refund point calculation for your store, which is directly linked to your orders, and that’s why we needed access to carry out this task thoroughly.
3. Regarding your concern about access to your IP address and device information, please know that we strictly follow Shopify’s privacy guidelines and do not know such details unless you provide them.
4. You mentioned some limitations in our app; however, we're committed to expanding its features and offering customization options for greater flexibility. This includes the ability to create new features if they align with our development and are feasible within Shopify. We had discussed customizing your email settings but haven’t heard back.
We genuinely hope to hear any further feedback you’d like to share because your experience is our top priority.
Recommended it to everyone need it.Process easy to operate. Customer service is great and response quickly, especially Hazel，She is great and professional. My problem is solved immediatedly. Thanks Hazel!!!
Hello CAHIBOY,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Our clients turned out to be really excited about the program. We increased customer loyalty and the engagement has improved as well
Hello Westinghouse,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!