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BON Loyalty has the best customer service by far! I have had three loyalty programs in total - BON Loyalty is my third - and they are the quickest and most knowledgeable. I love that my chat did not automatically close with my helper Genie. It also retains my previous conversations from the past (my previous reward programs would delete the conversations). Genie was very patient with all my questions, provided numerous helpful links for applying rewards to a customer's purchase, uploading a preexisting customer/point csv, and so much more. Thank you Genie!
We are absolutely thrilled to have received your amazing 5-star review! At BON, we strive to deliver a memorable experience to each and every customer, Genie's efforts are a true reflection of our values, and we couldn't be more proud to have her as a part of our team.
We are really grateful for your trust in us and for giving us the opportunity to serve you. If you have further questions, please drop us a line via live chat or email help@bonloyalty.com. We are always ready to support you!
Liam
BON team
If you are reading through all of the Shopify apps that provide loyalty programs, this is the best one. Before I downloaded BON, I tried every other app associated with a rewards program and BON is the only one that gives you free access to the tools you're supplied with - others require hundreds of dollars. This is THE best app for rewards programs but best part has been the customer service. While using Bon, if you click on something you don't have access to then it sends an automated message to customer support. I didn't know this so when I sent a message, I was typing to apologize and let them know I didn't need help but Cady still went out of her way to solve the problem. She was so incredibly nice, not like other support workers that make you feel rushed! I mentioned having trouble with one other feature and she solved it almost immediately. She went above and beyond after solving every issue I mentioned, she also let me know other features they offer to give me options with what I had mentioned. BON is the best offered, and you are lucky if you get to speak with Cady! Amazing experience!
Dear Sugar Britches - Vidalia
Cady and our Support team are really grateful and appreciate you taking the time to share this sweet rating with us. We’re also very glad that you enjoyed the BON app together with Cady's support because all the feedback from shop owners like you helps us grow, and makes us become more confident on the business journey. Being able to assist you is the highest prize for us. ❤️
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Liam
BON Team.
Amazing app, and got great service from Isaac. So easy to use and so many features. No problem paying for app like this.
Hello,
We are so grateful for your review. Thanks for sharing your rating with us and the community
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Great design and all the features the app has. Support is as it should be in trying to solve everything. In the beginning, I had some technical issues with the app but we were able to resolve them so everything works now.
Dear Ewla team,
It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! With your trust and support, we will certainly work harder to improve our app in the future 💖
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
I love this app and they have great customer service. Dale was very helpfull and able to answer all my questions. I really like being able to offer my customers a rewards program and this app is perfect because it very straight forward and uncomplicated... I recommend it!
Dear Chic-Bambatta,
Sending a big thank you from the bottom of our hearts for choosing BON and sharing your thoughts about us with other merchants 🙏🏻 We're so glad knowing that our support team, especially Dale has delivered you excellent service. You're the reason why we do our best to bring to our beloved customers easy-to-use and user-friendly features ^^
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON Team.
Le service d'assistance est très efficace et en plus de ça les personnes sont très sympa. L'assistance vous permettra de personnaliser le système "Bon" selon vos besoins si quelque chose ne vous convient pas. En ce qui concerne le système de fidélité Bon, jusqu'à présent ça me convient parfaitement, c'est bien pensé !
Bonne journée ChitoroShop,
Merci beaucoup pour ce joli retour !❤️ Nous sommes ravis que vous appréciez votre expérience avec notre application et notre assistance. Toute notre équipe d'assistance travaille dur chaque jour pour s'assurer que nous pouvons offrir le meilleur service d'assistance à nos clients bien-aimés. Mille mercis de nous tous !
Si vous avez des questions, n'hésitez pas à nous contacter à tout moment via le chat en direct et par e-mail à help@bonloyalty.com.
Tous mes vœux,
Mia
BON Team.
Hey There! Polarized_Art here! I operate Polarized F.A.M. Let's face it, free apps usually come with horrible service... but I downloaded Bon Loyalty and Rewards today. I had it set up and functional in less than 15 minutes. As a busy entrepreneur time is a money! The app is simple, yet intuitive and beautiful. The main goal in business is to grow your community and this powerful tool is needed. Oh yea, you can customize just about anything: emails, widgets, rewards, etc. Support? No need for the fuss because Emile and the support team are ready to assist you with the app. I sent over a message and was assisted in less than 5 minutes. My case was closed in less than thirty. That is what you can call convenient. Convenience is free, but in this case free, is worth its weight in gold or crypto. Great app and even better support. Don't hesitate to download Bon Loyalty & Referral. Emile event took the time to share her opinion about my store. She loves what we have to offer. BTW, Polarized F.A.M. is all about fashion, art, music, and NFTs. Stop by https://polarizedfam.com to say hello or just to take a look at my shop and setup.
Dear Polarized F.A.M,
Emile and our team truly appreciate that we can accompany such a kind-hearted customer like you:) We're so glad that you are enjoying your experience with BON till far. Beautiful UI and various customization options are always our goals when developing the app, and we can't be happier when we know you like them! Your precious support motivates us to keep on developing the app and providing better services to our precious customers. We'd like to send our sincere wishes to your lovely business. Emile told me that your store looks fantastic and she loves what you are doing!
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
app does not work well - customers can use the rewards with out points. Customers dont have to follow your social they click the tab to follow and they get points without actually following you . When customers redeem points the information does not come over to shopify only that the customer created a discount code but NO ACTUAL order .I have reached out to the app but all they want to do is log on to my shopify account .
Dear RokTheBox team,
Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review:
1. Why customers can get points without actually following the merchant's social media?
The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
2. How could a customer "redeem without points"?
After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns.
3. Why did the Dev team need to log in to your Shopify account?
Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern.
My team is looking forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
Great app and easy to use. No coding is needed and it actually does what is promised. Their support team is fantastic and gets back to you fast. Emile was very helpful and friendly!
Greetings Equine Culture,
It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Emile was really excited to read your awesome review. With your trust and support, we will certainly work harder to improve our app in the future.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
So far this has been great. Customer support is excellent and immediate, and integration was very smooth. Once we have customer feedback, we will be able to assess more, but so for, so brilliant!
Dear The Gluten Free Bakery,
We're ecstatic to receive your 5-star rating! 🌟 Thank you for choosing our services!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team