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I had another app before and after migrating orders from another system to Shopify, the app created rewards for all those old orders. I understand this could have been a normal and expected glitch in the system, so reached out to them and waited for days to get a resolution, so I went to try and find a new app and after trying Bon I decided to keep it, especially after trying to reach out to them and seeing how quickly they acknowledge and reply to any issue you may have. Highly recommend them!
Dear BK Hobbies,
Our team is all grateful to have you with us and it is always our pleasure to support you. Thank you for your thoughtful feedback! We acknowledge that there are many things we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com.
Best regards,
Mia
BON Team.
Amazing app and the design is really professional. The support is awesome. Anna is the best. Highly Recommended. A+++
Good day to you JDStore Fashion,
Anna and the whole BON team is incredibly thankful for the kind compliment you shared today. We are delighted to know that you enjoyed talking with Anna.
We consider customer satisfaction a top priority. We are always looking for opportunities to exceed our customers' expectations, with your feedback, it's ecstatic for us to know that customers notice our efforts.
For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you.
Cheers,
Mia
BON Team.
quick and helpful response in customer service :)
Also the backend of this app is definitely user-friendly.
Thank You for Your 5-Star Review! Your glowing review not only brightened our day but also serves as a powerful testament to the hard work and dedication we put into delivering the best possible service to our valued customers like you. Your kind words motivate us to continually improve and strive for excellence.
Let us know if there is anything else we can help you with via help@bonloyalty.com
Liam
BON team
I recently downloaded this app after reviewing several others. The app is FREE, which is amazing! The features it provides rivals its competitors. I had the pleasure of speaking with Emile. She is so attentive, sweet, and caring. She let me know that the customer's feedback helps the company better suit our needs. I'm grateful and glad they are open to listen to suggestions. I'm looking forward to introducing my customers to a great loyalty rewards program!
Good day Sweetie's Nature Shop 🌱,
It truly lights up our day when reading your awesome review, especially Emile. Knowing that you have decided to choose BON among all other apps in the field gives us a lot of motivation to keep up the good work. We'll try harder to make BON exactly what you need for your business, let's accompany each other for a long time ahead!
We're always more than happy to help you via live chat and email at help@bonloyalty.com, so feel free to reach out to us whenever you need. Your satisfaction is our pride and joy😊
Best regards,
Mia
BON Team
just got the app and already greeted by anna, she was really great in helping me with unlocking and setting up app. overall a great and easy app very good customer service totally recommend
Dear engravedgudz,
We are just back to work and your amazing feedback truly lights up our day:) Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Excellet app, provide a lot of features for a completely FREE! And very efficient customer service assistance. Hope will add a feature for reward customer who leave review for store product.
Dear 電器熱 Fever Electrics,
As customer satisfaction is always our highest priority, we're all really happy knowing that our support team can be able to give you prompt assistance. We loved being of service to you and we hope to assist you again soon. Thank you a lot for this fantastic review 😊 BON still has a long way to go and I hope that we can launch the leave a review earning rule for you soon!
We're always more than ready to assist you via live chat and email at help@bonloyalty.com.
I hope you have a wonderful day ahead!
Best regards,
Mia
BON Team.
I recently installed the app and Daisy was very kind to assist with my queries and unlock features for me so that I can better use the app. The app is easy to set up and use, and the dev team and Daisy are friendly and amazing! All my queries were addressed really quickly and she went above and beyond. Thanks
Hi to you guys, Hi Buy Mama team,
Thank you so much for taking the time to provide feedback. As we strive to provide the excellent service to all our customers, it's pleasing to know you're happy with our support! We look forward to accompany with you in this journey ^^
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Cheers,
Mia
BON Team
I really love this app. I had a little issue which Sunny helped me with. She was so sweet. And it was actually something I had to change in my Shopify. I would highly recommend this app!
Good day to you Plush & Proper!
Thank you so much for leaving us a 5-star review! Yes, we do agree that Sunny is so sweet :). She will be really excited to read your awesome feedback tomorrow morning. With your precious support, our team would definitely try harder to provide better features and also better services.
If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!
Cheers,
Michelle
BON team
Your loyal customer base is outstanding. Customers often ask for you by name and you have a lot of repeat customers as a result. Great job! Perfect, Nice app and Recommended. ThankYou So Much :)
Dear London Labs
Your review made our day! ✨ We are so happy you are enjoying our app! We can't wait to see how our app could help you in increasing customer engagement.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
All the best,
Mia
BON Team.
Very good app! Its all about the pricing on this one. For free this app is probably the most perfect app you will find in regards to Points / Rewards.
Smile is nothing to this in regards to the price.
Although I need to say that the speed is quite slow. On the Reward site, you will need to wait 10-15 Seconds for a reward to appear correctly after you purchase it. Also the Icons are lagging and not working properly. But the Support told me they are on it and will be working to fix it asap! Also customisation as font size etc is only available for custom css, but that's quite hard for beginners. All in all a very good app, I would love to see Updates for the VIP Tiers etc, if that hops in I will be giving 5/5 stars.
Hi Black Turtle Clothing,
Update: We've sent you a follow-up email, in order to assure you can get the best support from us. Could you let us know your thoughts on this? We'd really appreciated it!
Our team is all grateful to have you with us and it is always our pleasure to support you. Thank you for your thoughtful feedback! We acknowledge that there are many things we need to improve in order to make our precious merchants fully satisfied. Regarding the issues you are encountering while using BON, Kyle is working on them at the moment, we will inform you immediately when they are fixed. For more information, currently we are developing the VIP Tier feature, and we would love to keep you updated when it is launched.
If you need any assistance from us, please contact our team via the live chat or email us at help@bonloyalty.com. We are all looking forward to having a chance to support you further and get you fully satisfied with our app and service!
Best regards,
Mia
BON Team.