BON: Loyalty Program & Rewards

[Update 02 November]

Hi again Folake,

It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!

When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!

But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?

Let us hear more about your feedback! Have a wonderful day!

Cara
BON team

----------------------------

[Update 19 August]

Dear Folake,

I hope this letter doesn't disturb your workday.

I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.

First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.

Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.

If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.

Thank you so much,
Anna
BON team

Hi dahlias-in-the-desert,

We are just back to work and your fantastic feedback truly lights up our day :) Thanks for your trust in BON Loyalty! And we really appreciate hearing your valuable feedback too! It's a massive motivation for us to keep going forward.

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

Happy Monday to you Catherina,

We are so glad that you are happy with BON and our support team. Thank you so much for leaving this amazing review 💖 It truly motivates us so that we can work tirelessly to improve our app everyday!

May you have any further requests, just chat with us or email us at help@bonloyalty.

Best regards,
Mia
BON Team.

Hi DMRP team 😊

Thank you for leaving us a positive review, it's much appreciated! We are all grateful to have you with us and it's always our pleasure to support you. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. BON team will work tirelessly to enhance the experience for our valued customers.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

Hi Happy To Meat You 🥩,

Thank you so much for praising our work dear! We are so grateful that you have decided to choose BON to accompany with you through this journey. For this, we will continue to work hard to provide you with the dedicated support you deserve. Every minute of that effort brings us true pleasure and we are incredibly lucky to have customers like you who can see it and who enjoy the experience with Bon.

May you have questions, we will always be waiting for you at live chat or help@bonloyalty.com

All the best,
Mia
BON Team

Hei pawsson.fi

Kiitos paljon kokemuksesi jakamisesta kaikkien kanssa ja rakentavasta ehdotuksestasi😊. Ymmärrämme, että parantamisen varaa on vielä paljon, joten työskentelemme väsymättä parantaaksemme ominaisuuksia ja kokemusta arvostetuille asiakkaillemme.

Jos sinulla on kysyttävää, jätä meille viesti live-chatin kautta tai sähköpostitse osoitteeseen help@bonloyalty.com. Olemme aina valmiita tukemaan sinua!

Parhain terveisin,
Mia
BON-tiimi.

Hi BeachDecorStuff,

Million thanks from our whole team! Fully-customizable options are one of our main focuses when developing BON, that's why we're so glad that you enjoying them. Your lovely review motivates us to keep moving forward.

We're always more than happy to support you via live chat and email at help@bonloyalty.com. Your satisfaction is our pride and joy!

Cheers,
Mia
BON Team.

Thanks for your great review of our BON app & the Support service. We’ve passed your kind words on to our team. The whole team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving!
Liam
BON team

Cher pinkers,

Nous sommes si heureux et heureux de vos précieux commentaires! Nous travaillons dur pour rendre notre application géniale chaque jour et cela a été notre récompense - avoir des clients comme vous ^^

Merci encore une fois de la part de toute l'équipe BON !
N'hésitez pas à nous contacter à tout moment via le chat en direct ou par e-mail à support@secomapp.com car nous vous souhaitons toujours la bienvenue !

Cordialement,
Mia
L'équipe BON

Happy Thursday Epic Hair & Beauty 😍

We are so glad that our team has been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.