BON: Loyalty Rewards Referral , 1 203 avis
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POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
September 12, 2023
"BON's fundamental principle has always been to safeguard our users' interests diligently"
This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts.
Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused.
Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction.
Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment!
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September 07, 2023
Good day to you, Thesnackhut team,
Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Warmest regards,
Mia
BON Team
I would give zero stars if I could
I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on.
I only discovered this a couple days ago when someone used those new features to take $200 worth of product for free using them.
This was massive to me, I'm a small business. I can't afford such a massive loss.
After I contacted support they were no help at all leaving me absolutely distraught
Dear Phoebelunacreative,
Thank you for bringing to our attention the issues you've experienced with the app. We appreciate your feedback, and we acknowledge receiving your report about redeeming options that were automatically enabled without your consent led to the loss of value on your orders.
At BON, we understand that any changes to the app can have an impact on our merchants' businesses, and it's important for us to be transparent and to be proactive in communicating with our merchants. We take your concerns seriously and would like to work directly with you to resolve this incident as soon as possible.
Please keep in touch with our team via email or live chat, and we will update you with more information and solution shortly.
Sincerely,
Sunny
Customer Sucess manager
BON Team
バグだらけで残念なサービスでした。
【Vip tierに関して】
・本来はシルバーランクのユーザーが、一度はそのランクを獲得しても、なにかをきっかけに勝手にブロンドランクに切り替わっている
・ブロンドランクに勝手に切り替わった後に、また勝手にシルバーランクに切り替わり、二重で報酬を付与している
→問い合わせた結果、正しいランクにすべて戻し、付与も回収したとの報告がありました。原因は教えてもらえなかったので、今後もちょこちょこ勝手にランク変わるんだろうなと思っています。
【ポイント付与に関して】
・judge.meをインテグレーションし、レビュー投稿に紐付けてポイントの付与の設定を行なっているが、付与されない
→問い合わせて2週間経つが、一向に解決しない。
【全体の設定に関して】
・日本語対応があったのが導入のきっかけでしたが、全く対応していないのですべて自力で翻訳して設定を行う必要があります
・ウィジット内にユーザーの氏名が表記される仕様ですが、呼び捨てのまま。「ようこそ、〇〇！」となっている状態。ここはjsで吐き出されていて、店舗側からも触れないし、カスタマーサービスも「対応できない」との返答。
カスタマーサービスの返信は早く、問題解決のために動いてくれいてるが、
状況把握を正確にできるカスタマーサービスがいないのか一向に解決しない。
スクショや動画などを用いて事象を説明しても、とんちんかんな返答が来る。
月に99ドルも支払っているので、バグだらけのサービスにがっかりしました。
やあ、
BONに関して不快な思いをさせてしまい申し訳ございません。
最初のクエリについては、開発チームがより良いエクスペリエンスを保証するために取り組んでいます。
2 番目と 3 番目の質問については、お客様のご懸念を真摯に受け止めます。 この不便をできるだけ早く解決するために、問題を明確にして直接話し合うためにメールを送信しました。
サポートが必要な場合は、私たちのチームと連絡を取り合ってください。サポートが必要な場合はお知らせください。 すぐにお手伝いさせていただきます。
心から、
Sunny
カスタマーサクセスマネージャー
BONチーム
app does not work well - customers can use the rewards with out points. Customers dont have to follow your social they click the tab to follow and they get points without actually following you . When customers redeem points the information does not come over to shopify only that the customer created a discount code but NO ACTUAL order .I have reached out to the app but all they want to do is log on to my shopify account .
Dear RokTheBox team,
Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review:
1. Why customers can get points without actually following the merchant's social media?
The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
2. How could a customer "redeem without points"?
After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns.
3. Why did the Dev team need to log in to your Shopify account?
Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern.
My team is looking forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
There are so many functions that are completely unusable. Doubt the authenticity of this free app.
It's been installed for a month and the data is not synchronized and is completely unusable. After the customer service enthusiastically helped me to install it successfully and guided me to give five-star praise, the customer service was very perfunctory about our data migration problem, and every time I asked it, it was busy and needed to be processed.
Dear Katebackdrop,
Firstly, I'd like to apologize for your experience with BON. Allow me to answer to your concerns highlighted in your review:
1. I'd like to confirm that even BON is a free app, all of the features are available and ready to use. BON remains a free app to improve basic features and raise brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. Regarding the matter, We needed a few days, during the peak ticket period, to fulfill the request for you...Our team always strives to meet our merchants' needs and do everything possible to fulfill the request. I really hope for your understanding on this matter.
Customer satisfaction is always our biggest incentive. We all look forward to your response!
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Warmest regards,
Sunny
Customer Sucess manager
BON Team
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard"
- useless.
Dear Upgrade Keyboards team,
We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback.
- The problem with customization and widget appearance is completely fixed now.
- The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well.
Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
Sunny
Customer Sucess manager
BON Team
I had really high hopes for this app. It was perfect but as soon as I finished setting everything up, it stopped working.
Dear Lea Locs Wigs & Extensions,
We highly appreciate you taking the time to write in and leave feedback! There was an issue on Monday 5th Sep that caused temporary inaccessibility. Our team has sent you emails with an offer to live support via TeamViewer and get this all sorted out for you ASAP.
This issue is now completely fixed. Please check on the update so we can assist you better.
Warmest regards,
Sunny
Customer Sucess manager
BON Team
I am changing my rating. I was slightly suspicious when I kept getting the "we are a new app, if you could rate us and mention me that would really help alot" It works look how many 5 star ratings they have. now look at the dates. they are all new. I suddenly became very suspicious when I got a scripted answer that was obviously meant to give a bogus answer that sounded legit. the fact that the app does a lot and seems to be very, very robust in features but still Free and when you ask more in depth questions you get more vague answers that don't actually answer anything scared me off. I uninstalled before any of my clients got a chance to enter their data.
Dear Exes & Zees,
We'd like to send our most sincere apology for the inconvenience experience you have had with BON :( Please allow me to explain the 3 queries you mentioned at the review:
1. Why BON is still free? As our app is quite new in the field, currently, we mainly focus on improving basic features, and raising brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. What do we do with merchants' customer data? We DO NOT use the data for any other reason, rather than to run the loyalty program - which is the main intention when downloading our app. You can check out our privacy policy here: https://smartifyapps.com/privacy-policy/
3. Your concern about how the earning rules for social media work: The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
I really hope this answers your concerns. We'd really appreciate it if you can install our app again and give us a second chance to improve your experience with us! Please check on the update so we can assist you better.
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Again, we really look forward to hearing from you!
Sunny
Customer Sucess manager
BON Team