BON Loyalty Program & Rewards
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The minimum stars I give is 3. We tried this for a month. Customers earned 2700 points which could be a lot or a little. Its $2700 worth of points that could have been redeemed and nobody did it. $2700 worth of free stuff that we tried to give away and nobody did it. Besides the points that I redeemed in testing we had 1 customer that seemed to understand the app. Just 1. I see that there are people using it and if that is the case I am happy that its working for some people. Most of my customers are men. I think this may work better for female customers that are more driven by rewards programs that seem to come with clothing and shoes. DSW comes to mind. We invested a mountain of time into this app and it overall was a disaster. We don't feel like nobody spent more for rewards. Customers found it so hard to use that it wasn't worth the effort for them. Nice people at the app though.
Dear QDD,
We're truly sorry to hear that the loyalty program hasn’t been as effective for your business as you’d hoped.
Looking at your installation date, February 20th, and your review on March 2nd, you've had BON for just 10 days. We totally understand that getting a loyalty program up and running takes time, and in most cases, customers need at least a few weeks to notice and engage with it.
Our support team has been actively assisting you to get familiar with BON, and we truly appreciate your efforts so far. However, beyond setting up the program, an important part of success is making sure your customers know about it and feel excited to join. For that reason, merchants who actively promote their program usually see much better engagement.
To support you further, we’ve put together a personalized improvement plan for your store with practical steps to help you get the best results. We’ve sent it to your email. Feel free to check it out and let us know if you need any help implementing it!
Please know that we're always here for you and would love to see your loyalty program thrive.
You need to pay 99$ per month to be able to show loyalty points on product page !
Hi Beisat,
We’re sorry to hear that the Growth plan’s pricing didn’t seem right for you, especially with the 'Points on the Product Page" feature being of interest. Our pricing plans and features are thoughtfully designed to cater to the diverse needs of merchants based on their growth stage and requirements, ensuring merchants can access features aligning with their business objectives.
That said, we understand that each merchant’s circumstances are unique, and we are committed to providing you with the best possible experience. We’ve reached out to you via email with a personalized solution tailored specifically for your store. We hope you’ll take a moment to review it and share your thoughts on it – your feedback is important to us, and we’d love to hear from you.
Bueno, no está mal. Solo que cuando llevas unos meses pues los clientes se aburren un poco porque no se agrega nada nuevo porque apenas hay acciones que se puedan agregar y es muy cara mensualmente.
Realmente no se ve un mejor rendimiento con respecto a no tener la app instalada.
Hola HardPeach,
¡Muchísimas gracias por tu reseña de 5 estrellas! Estamos encantados de saber que tu experiencia fue excelente. Tu apoyo y palabras amables nos motivan a seguir brindando el mejor servicio. ¡Esperamos verte pronto de nuevo!
Liam
BON team
Maxxie is doing her best for sure, about the program itself is too early to say something. What I don't like that there is some pretty long pause between the order and the rewarding, will see how it will go.
Dear SKINLIST,
We sincerely appreciate your satisfaction with the quality of service provided by our customer care team members, especially Maxxie 💖
Regarding the waiting time to receive reward points for some orders, this is contingent upon the volume of orders generated simultaneously. Please rest assured that the system will sequentially issue points for each order. We will closely monitor the process of issuing points for orders in your store and provide weekly reports for your oversight. We hope in this way, you can be fully confident that the memberships are consistently managed.
Thank you for your candid feedback. We hope to have more opportunities to work together so that you can comprehensively evaluate our services and products. We look forward to speaking with you soon via phone or chat 🙏
Sehr schlechte übersetzung und nicht zu ende gedacht. Hat Theoretisch potenzial
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