BON : Fidélité & Récompenses

Excellente application et service client exceptionnel !
BON Loyalty est une application complète et facile à utiliser pour mettre en place un programme de fidélité. L'équipe de support est vraiment à l'écoute, gentille et efficace pour répondre à nos questions et résoudre nos problèmes.
Un merci tout spécial à Hazel qui m'a aidée avec beaucoup de patience et de professionnalisme.
Je recommande sans hésiter !

Très bonne application, avec un support vraiment réactif et à l’écoute.

Merci particulièrement à Hazel pour son aide, sa disponibilité et sa réactivité. Elle a été très efficace pour répondre à nos questions et nous aider à résoudre nos problèmes.

Un support au top, je recommande !

Excellent customer service! Cara helped me quickly with the verification of my professional email address and guided me clearly through every step. Everything now works perfectly. Thank you!

Je viens d'expérimenter le Chat de BON Loyalty et j'ai été très agréablement surprise de voir qu'on me répondait même un dimanche. De plus après quelques échanges très courtois, nous avons réussi à trouver la solution à mon problème de paramétrage. Je pense pouvoir vous recommander cette application. Elle fonctionne bien.

Hazel was really helpful and nice! She instantly solved my problem :)

The BON app is fantastic. The staff are always so quick to respond and incredibly helpful with any additional requests I have, including adding a feature I requested to make in-store redemptions easier, as we don’t use Shopify POS, which BON already integrates with.

The app itself works brilliantly. Most of my communication with the BON team has been around combining our existing loyalty scheme from our separate, older POS system and setting up the new one, which required a little extra assistance.

Thank you so much to the BON team, and especially Haley, for all your help and fantastic customer service!

Very complicated app since there is so much functionality. You need the Customer service team to help while setting up - but they do a fantastic job of it. Lots of tutorials, guidance, and super fast responses. I've talked to 4 reps in the last 24 hours, each has responded in minutes every time. And real human responses that are straight to the point and helpful, not robots.
We have migrated over from Smile with ~30,000 customers rather than a fresh setup so it was definitely complex.

Outstanding app with incredible support!

I’ve been using BON Loyalty Program & Rewards for my store, and it has been a total game-changer. The app is feature-rich, intuitive to set up, and offers great customization for our reward program.

What truly sets BON apart is their customer support. Special thanks to Haley, who went above and beyond to help me set up custom settings and solve my queries instantly. Haley was extremely patient, knowledgeable, and fast in resolving everything I needed. Highly recommended for any Shopify merchant looking to boost customer retention!

Bon Loyalty est toujours à nos côtés quand on a besoin d'être orienté. Merci pour leur réactivité et professionnalisme. En plus ils sont très sympa.

As an outdoor brand “Born in the Carpathians, Made for the Mountains,” operating across more than 10 EU countries, we needed a robust and flexible loyalty program. For us, it’s not only about standard customer rewards, but also about building a community, engaging customers through challenges like “Your Path, Your Flow,” and integrating with platforms such as Instagram, Facebok, Tiktok, reviews, and more.

BON has met our expectations in all these areas. The app provides strong functionality and flexibility, allowing us to go beyond traditional loyalty programs.

We would also like to highlight the excellent onboarding experience. The team provided great support, especially when dealing with complex data imports, which were handled successfully.

A special thanks to the entire BON team, and particularly to Haley, who was extremely helpful, responsive, and proactive in addressing our requirements.

We truly appreciate the collaboration and highly recommend the app.