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Genie from support was such an amazing help with integrating my customers from my old rewards app to BON! Super helpful and incredibly patient, which was for sure needed as I was struggling with Excel. Thanks Genie!!
Hi Creekhousehoneyfarm,
We truly appreciate your trust in us, and we look forward to serving you again in the future.
If you ever have any questions, concerns, or additional feedback, please do not hesitate to reach out to us. We are always here to assist you and make your experience even better.
Liam
BON team
Great great assistance from Anna and support from the team. definitely recommended!
Dear Freshness.ae,
Thank you so much for your 5-star review! 🌟 We're delighted to hear that you had a great experience with our service.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team
App is really amazing great user interface and customer support is also very supportive i talked to one of their staff member named "ariel"
Good day!
It is not only Ariel but the whole BON team, that works hard on delivering good service and meeting every customer's expectations individually!
If you have further questions, please feel free to drop us a line via live chat or email at help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
The app didn't work for me, but they refunded me the full amount. Great customer service. I will try the app in a few months, see if the bugs are out. I did like the app a lot.
[Updated 21 July, 2023]
As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay.
I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service.
At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve.
Thanks so much for providing us with an opportunity to serve you!
-----------------------------
[July 12, 2023]
Dear Meidinthecity,
Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first.
Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience.
We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests.
Cara
BON team
It's a nice app and it's free. Customer support is also great. It seems so far that it meets all my requirements. Emile was so helpful and nice solving my doubts.
Hello,
Thanks so much for your review! We’re really glad you enjoyed our app. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Simple et facile à personnalisé, support en anglais mais au top, je recommande vivement l'application
Bonjour,
Nous sommes très heureux d'apprendre que vous appréciez notre petite application et le service d'assistance 24h/24 et 7j/7. Fournir un excellent service d'application est toujours notre priorité absolue. Notre équipe travaillera plus fort pour vous offrir la meilleure expérience client! <3
N'hésitez pas à nous envoyer un message via la fenêtre de chat ou par e-mail à help@bonloyalty.com.
Cordialement,
Mia
L'équipe BON
This app is very easy to use, the customer support is fast, and it is at a GREAT price! I definitely recommend this app.
Thank you so much for your awesome feedback on our app and support! We could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON.
If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com!
Yours sincerely,
Liam
BON Team.
amazing fast support and easy to install without any support. Prompt reply from the developer team.
Hi APEXEL INDIA,
Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants! 🥰
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
Easy to use and set up. I had a couple of questions that were answered by Emile. She helped out a ton and answered all my questions. Looking forward to using this on our site.
Dear TiHO Designs,
I'm so happy that you are loving our app! Our production team is consistently working to improve BON to suit your needs better. Emile couldn't be happier that you feel satisfied with her support! Your trust motivates us to keep on developing the app and providing better services to our customers ^^
If you have any questions along the way, please let us know via live chat or send us an email at help@bonloyalty.com.
All the best,
Mia
BON Team.
This is the app I was looking for. easy to use and customizable. Great customer service: Cara was able to assisting me in real time. Great app, great customer service! Highly recommended.
Dear The Secret Sanctum,
Thank you for sharing this wonderful feedback 🥳 Our whole support team, especially Cara, is grateful for the positive review you left us. We take customer success seriously, which is why it is ecstatic that our services met your expectations.
If you need further support, we will always wait for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON Team