BON: Loyalty Rewards Referrals , 리뷰 1,441개
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It is very easy to use! But, recently, I’m having problems with points not being updated. I contacted them about it and their customer support is quick and great! But, it happened twice already.. I hope it won’t keep happening again :(
Dear Building Roots PH,
Our team truly appreciate your detailed and thoughtful feedback! We're so glad that you notices our easy-to-use interface. Eventually there will be a slow update regarding the points amount. But please rest assured that you - and our beloved merchants - deserve the best support ever! Your precious support motivates us to keep on developing the app and providing better services to our precious customers.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
I have been using this app for a while now and it has been wonderful. I experienced a bug once but one of their customer service agents, Isaac, helped me solve the problem in no time. Great customer service and a wonderful app.
[Update 02 November]
Hi again Folake,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update 19 August]
Dear Folake,
I hope this letter doesn't disturb your workday.
I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.
First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.
Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.
If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.
Thank you so much,
Anna
BON team
The ease of set-up is amazing, it's very self explanatory and easy to play with. I have not fully been able to use it yet or see it in action but I am excited. Emile was a huge help as well! Super friendly and nice!
[Update 02 November]
Hi again,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Majick Happens team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update July 1, 2022]
Dear Majick Happens,
Please accept our deepest gratitude for leaving such detailed review and sharing your opinion! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know 🤩
Please reach out if you have any questions, we’d love to chat with you!
Best regards,
Mia
BON team
Very good app! Its all about the pricing on this one. For free this app is probably the most perfect app you will find in regards to Points / Rewards.
Smile is nothing to this in regards to the price.
Although I need to say that the speed is quite slow. On the Reward site, you will need to wait 10-15 Seconds for a reward to appear correctly after you purchase it. Also the Icons are lagging and not working properly. But the Support told me they are on it and will be working to fix it asap! Also customisation as font size etc is only available for custom css, but that's quite hard for beginners. All in all a very good app, I would love to see Updates for the VIP Tiers etc, if that hops in I will be giving 5/5 stars.
Hi Black Turtle Clothing,
Update: We've sent you a follow-up email, in order to assure you can get the best support from us. Could you let us know your thoughts on this? We'd really appreciated it!
Our team is all grateful to have you with us and it is always our pleasure to support you. Thank you for your thoughtful feedback! We acknowledge that there are many things we need to improve in order to make our precious merchants fully satisfied. Regarding the issues you are encountering while using BON, Kyle is working on them at the moment, we will inform you immediately when they are fixed. For more information, currently we are developing the VIP Tier feature, and we would love to keep you updated when it is launched.
If you need any assistance from us, please contact our team via the live chat or email us at help@bonloyalty.com. We are all looking forward to having a chance to support you further and get you fully satisfied with our app and service!
Best regards,
Mia
BON Team.
Was super easy to setup, not much action yet so will see how it goes
Was super easy to setup, not much action yet so will see how it goes
Hello dear,
Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
I have just started using the app, so far so good. Had a quick question today and Anna was great with getting me all set!!!
Dear Changes Clothing Co LLC
Thank you for taking the time to write us such a positive review! I want you to know that being able to assist you in your business is the highest prize for us. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. We'll try harder to continue providing you with the kind of product and service you deserve. ❤️
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
Best app for loyalty program!
But I hope one day it could be come out the function for user to change the earn points rule more flexiable.
And BEST customer service ever for all the shopify apps I have used so far!
Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize.
Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best.
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
Cara
Customer Support Manager
https://bonloyalty.com/
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
it seems to be fairly easy to set up and customise, but I have doubts the legitimacy of many of the reviews on this app (and many others for that matter). In practice though I've spent about an hour going through all of the various tabs and customising content to my webstore and it all looks good. I'll update the review once I've had it active and running for a while so I can let you know about user experience and any noticable benefits to my business.
Hi there,
Thanks so much for your detailed review! Our team is reading your sweet words on how easy set up and customized our app is! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!
All reviews you are reading about us on this page are real, they come from many many customers that BON team has assisted. Some customers are very enthusiastic to post a review right away but some wait for a longer time until they have insights about our product. We are always willing to hear more feedback from our beloved customers, that makes the core of our value: ready to improve, work hard for better service!
Feel free to experience our BON app fully and share your review again! Have a wonderful day! ^^
Cara
BON team
Excellent customer service with fast response! I was assigned to an agent named Cara and she was ever so helpful and patient in showing me how the app works for first-timers like me. When setting up and editing the activities/rewards, there are a few glitches here and there. But still, the app itself is not bad. You can set up and customise it to the ways you wanted. Would recommend!
Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests.
However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience.
I'm looking forward to hearing form you. Thanks!