BON: Loyalty Rewards Referrals
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We switched from SMILE to BON because SMILE was missing a major feature for us and that was the ability to exclude specific collections from earning points (i.e. sale items, special releases and low margin products).
From the get go the team at BON were incredibly responsive and answered at least 50+ questions we had (no exaggeration lol).
Their app is incredibly user friendly and does exactly what you want from a Loyalty App.
It took us a good 4-6 days to set up as we had issues with the initial customer import, points being awarded for orders that weren't meant to receive points ETC
But in the end, the team were able to fix all of the issues in a timely manner - bear in mind some patience is needed for issues that require developer intervention AND they don't work 24/7.
Their pricing plan is incredibly affordable too - the cheapest of all the Loyalty Apps we've used in the past (we're on the Growth Plan so this does come with a lot of features so this review may not relate to those on cheaper plans).
Hazel, Maxxie, Cara and Anna - thank you so much for ALL your help and for answering every single question we had! <3
Hello LOADED,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Brilliant help desk! second to none!
Hello Lisa Horton Crafts,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Really appreciating the Customer Service so far. We have only just started the Import process, but it was seamless thanks to Cara, Mia, and Hazel.
Excited to see how this continues to go with BON. Already a huge improvement in customer support from our last rewards app.
Hello HERBAN BODY CARE,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Hazel went above and beyond to assist me and that's just the standard I have come to expect from BON: Loyalty Rewards Referrals.
Thank you!!!
Hello Native Angus Beef Shop,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Our clients turned out to be really excited about the program. We increased customer loyalty and the engagement has improved as well
Hello Westinghouse,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Great customer service! Really friendly when in need of assistance! :)
Hello Libra Wellness,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
So far the customer service has been incredible! Quick to respond, detailed in understanding our needs, and really kind!
I only gave a 4 because we haven't had a chance to really use the app and get feedback from our customers yet, so I'm not sure how it works in real time. But we love the branding options it provides and the setup process, we are feeling hopeful!
Dear Starfish Project UK,
Thank you for leaving such a thoughtful review. We truly appreciate your feedback and understand that you may need more time to explore all that BON has to offer. Rest assured, our team is always here and ready to support you whenever you need assistance.
We're committed to ensuring that your experience with BON is seamless and successful, and we hope to exceed your expectations as you continue to use our platform.
Please don’t hesitate to reach out if you have any questions or need any help along the way. You can contact us directly through our website or email us at help@bonloyalty.com—we're always happy to assist!
Great app and support from all the BON team members. They've helped us extensively with getting this program launched on our site and helping accommodate all of our issues. Truly grateful for their dedication
Hello TOV Furniture,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Sophie was excellent in providing support and helping me flesh out the requirements for this app!
Hello Excellent Stores,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Kudos to Hazel for her amazing support and dedication towards resolving my issues!
Hello Kcosmeticsksa,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!