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Have only just signed up, but was provided with excellent customer service by Cara who very patiently answered my newbie questions! I am looking forward to trying out this app.
Hello Outlaw Yarn,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
My customers reported difficulty using at checkout. Where the cart would flip out and not show the correct items in the checkout screen.
If this continues the app is completely useless and pointless.
Hi OppaiStudio,
We noticed we hadn’t heard from you through our usual email or chat channels recently, so we were a bit taken aback when we saw your feedback.
We're sorry your customers had a rough checkout experience and understand how important a smooth process is and are here to ensure it happens. Just to clarify, the checkout page is managed by Shopify, not BON. We conducted tests on our end and were able to apply BON discounts at checkout without encountering the issues mentioned in your review. We’ve sent you a screen recording showing the entire process via email.
Could you please confirm if this addresses your concern? If there’s anything else you observed or additional details you can provide, we would greatly appreciate it. We genuinely want to ensure everything works perfectly for you and your customers.
We're looking forward to hearing from you.
I love the app! It is so easy to use and set up with your branding. The best part about it all is the level of customer service. Cara and her team are incredible and I am so grateful to them for everything they have done thus far!
Hello Herbal Wave,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The customer service is efficient. Sophie was really helpful and kind. I recommend it.
Hello Asiamarché,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
You need to pay 99$ per month to be able to show loyalty points on product page !
Hi Beisat,
We’re sorry to hear that the Growth plan’s pricing didn’t seem right for you, especially with the 'Points on the Product Page" feature being of interest. Our pricing plans and features are thoughtfully designed to cater to the diverse needs of merchants based on their growth stage and requirements, ensuring merchants can access features aligning with their business objectives.
That said, we understand that each merchant’s circumstances are unique, and we are committed to providing you with the best possible experience. We’ve reached out to you via email with a personalized solution tailored specifically for your store. We hope you’ll take a moment to review it and share your thoughts on it – your feedback is important to us, and we’d love to hear from you.
Super easy to set up, great customer support and customisation - and has the best functionality for the price. Thanks to Anna for helping me get my old loyalty program imported and all set up perfectly!
Hello Cosmic Polish Australia,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I recently had the pleasure of interacting with Hazel regarding the BON: Loyalty Rewards Referrals app, and I couldn't be more impressed. Hazel's support was nothing short of exceptional. She was not only prompt and knowledgeable but also went the extra mile to ensure all my questions were thoroughly answered. Her guidance was clear, concise, and tailored to my specific needs, making the whole experience seamless and stress-free.
I highly recommend this app, not only for its features but also for the outstanding customer support provided by Hazel. She deserves a perfect score for her dedication and excellent service. Thank you, Hazel, for making my experience with BON so positive!
Rating: ★★★★★
Hello Cover Crust,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I had a wonderful experience with BonLoyalty, and I want to highlight the exceptional customer service I received from Anna. She was very helpful and friendly, assisting me promptly with a small issue. Highly recommended!
Hello Area529 Store,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Once you understand the app, it's easy to use. But the most important thing for me is the app support, and it's excellent! Huge thanks!
Hello foodpipe Rostock,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Anna was very helpful in getting my rewards pages to work, app works a wonder for storing customer points. Great customer service & availability and great app
Hello Meat Online,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!