BON Loyalty Program & Rewards

Haley and the entire BON Loyalty team are great! Good app, very fast and precise customer support. They fixed a couple of small problems and supported in export/import without any issues. I really enjoyed the team and am enjoying the app. thanks!

The support team, especially Hazel, was a huge help. At first, I thought the customer’s request regarding the account changes wasn’t possible. However, Hazel provided a step-by-step guide and stayed with me throughout the entire process.

She carefully confirmed each step I was doing to make sure everything was correct. Because of her guidance, I was able to successfully complete what needed to be done.

If you ever find yourself having difficulty with anything, don’t hesitate to reach out to Hazel or the Bon Loyalty Customer Service team. They respond very quickly and truly support you from start to finish.

I really appreciate all the help!

Truly great support, they have helped me from start to finish, importing points and customers from my old system, integrating with the store, and when i had some issues from shopify they helped me track down the issue and fix it. I use POS and web for this program and they have made it work wonderfully for my staff and my customers.

there is so much you can do with this app, really can't wait to showcase all features to my customers.

Bon Loyalty's customer service is extremely responsive, no matter i message them at 2am Singapore time, there is someone responding to me, i messaged them at 1pm Singapore time, Haley responded to me, superb customer service, great job guys!

I’ve been using BON since around November 2025, and the experience has been very positive so far.

The BON team was extremely helpful during our data migration from our previous loyalty app, making the transition smooth and well supported. Whenever we encountered issues, their support team responded quickly and helped resolve them efficiently.

We are currently using the VIP tiers program, and I’m very satisfied with the UI/UX design. It’s clean, intuitive, and easy to customize.

I also appreciate that BON is based in Southeast Asia (Vietnam), which makes communication easier for us.

Special thanks to Hazel from the BON team for her excellent support. She has been very responsive and helpful whenever we needed assistance, whether through chat or Zoom calls.

Overall, a great experience with BON. Looking forward to seeing even more integrations with other Shopify apps in the future.

BON Loyalty has been a great addition to our Shopify store. The app is easy to use, reliable, and provides all the features we need to run a loyalty program smoothly.

What really stands out is their support team. They are incredibly responsive and genuinely helpful whenever we have questions. A special thanks to Hazel from the support team, she has been amazing. She responds very quickly, is very patient, and always helps us resolve issues efficiently.

Overall, a fantastic app with excellent customer support. Highly recommended for any Shopify store looking to implement a loyalty program.

Fantastic support ! Haley goes above and beyond for making things go smoothly.

We're a very old Brick and Mortar Mom and Pop shop going digital so we needed a robust system for loyalty, both physical and web, so far so good !

Great app with a clean interface and solid features. Special thanks to Haley for the prompt, friendly, and helpful support — really appreciated the clear explanations and quick responses. Highly recommended for merchants looking to boost customer engagement.

We’ve only recently set up BON Loyalty, but so far it’s been a great fit for our store. One thing we really appreciate is that there’s no additional cost tied to order volume. We run a medium-volume café alongside retail, so we process a lot of small transactions and many loyalty apps get expensive quickly.

Setup was straightforward and the support team has been responsive when we had questions. Looking forward to continuing to build out our rewards program with it.

I’d like to give special thanks to Hazel for the excellent customer support. Hazel was incredibly responsive, professional, and patient, and made the whole experience smooth and stress-free. Every question was clearly explained, and the issue was resolved much faster than I expected. It’s rare to receive support that feels both efficient and genuinely thoughtful. The plugin itself works perfectly, and Hazel’s help made it even better. Truly appreciate the great service and attention to detail. Highly recommended!