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I haven't started the loyalty programs yet, I've only set up the app initially, and so far, it's been a great experience. I contacted support to make sure everything was done correctly, and Maxxie answered all my questions and helped me throughout the process. Great problem-solving skills and speed in customer support. 10/10.
Update 1: we are having a little trouble with errors on the order counting limit, but I've contacted support and Sophie answered me very fast, she already contacted the dev team to solve the problem
Very easy to integrate the app and the customer support team is just amazing and very helpful.
Hello House of Aristella,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Sophie was so helpful in teaching us how to use this app.
Hello 萊趣健康,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Great app to add on your shopify store for start ups.
A couple issues in the beginning but support was 5 starts in helping me fix it, all working and running smoothly now.
Hello TERRApia,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Really great app. Customer support is amazing. Thanks Anna!
Hello BeautyRitual.ca,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up the app, and I found out last minute about the extra charges. All the other apps I use, paid and free apps, offer support for integration for free.
Dear Trail Threads Co. Limited,
This is Maxxie from BON. I hope you're doing well as you go through our email.
After reading your review, I'm truly sorry for any frustration you've experienced and regret that my response felt robotic. Rest assured, all our messages are sincerely drafted by hand. We genuinely value your feedback and want to offer a solution.
I know this has been mentioned before, but I hope to have your kind understanding that we never intended to overcharge our valued clients for any services. Each website is technically unique, requiring careful personalization for effective widget/ loyalty page integration. So our customization work is always carefully calculated and priced to ensure cost-effective solutions for all BON merchants.
However, you mentioned that you spent considerable time setting up BON, and displaying the widget seems to be the final step, we sincerely hope to continue supporting you by offering the solutions we sent to your email recently. We truly hope you'll check our email and consider them.
This offer is our way of saying thank you for your time spent on the app. We look forward to continuing our partnership and supporting you in launching and measuring the effectiveness of your loyalty program.
Thank you again, and I look forward to hearing from you soon.
Great app, with an amazing team support, especially Sophie, who answers everything very fast and resolved all our issues !
Hello Georgespaul,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
As a note I am new to this app but so far Bon is hands down the best. The price is very competitive especially when you consider all the customizable options they provide. The onboarding process is another main part that they tackle with ease. I worked with Maxxie and a few others who were all amazing. She worked with me getting all our customers imported over. If you have thought about trying Bon, I highly recommend.
Hello Fort Worth Fabric Studio,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Hands down, one of the best Loyalty rewards app I have found that doesn't break the bank and is simple easy and intuitive to setup and for our customers to use. Maxxie and Cady, have been phenomenal to communicate with and have been able to get us squared away on any quick customizations we required to make things look esthetically pleasing and on brand on our store. High Recommend you give this app a try.
Hello High Mark Distillery & Barrel House
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Wonderful experience! streamlined with professional support (Sophie). Perfect for any business!
Hello The Database,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!