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So far everything seems good. I have had a few issues but Maxxie was very helpful on the live chat. I need to spend some more time setting things up before I can say it works perfectly. The free plan doesn't have everything I am looking for but it's good to start off and get a feel before committing to paying each month
Hi Tencha,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!
Cara
BON team
Excellent customer service with fast response! I was assigned to an agent named Cara and she was ever so helpful and patient in showing me how the app works for first-timers like me. When setting up and editing the activities/rewards, there are a few glitches here and there. But still, the app itself is not bad. You can set up and customise it to the ways you wanted. Would recommend!
Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests.
However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience.
I'm looking forward to hearing form you. Thanks!
Amazing app with excellent User interface and dashboard. I had a question on the rewards and Emile from customer service team did an amazing job in clarifying it. Only thing was that I was unable to choose multiple collections when my customers redeem their points and so I am unable to use this app. Hope this will be available in the future release. All the best to the entire team!
Dear Bliss Tree GA team
Thank you for your detailed and thoughtful feedback 😊! Emile and the whole BON team appreciate your time trying us and giving us a wonderful suggestion about multiple collection feature. We do acknowledge that there are many things we need to improve to make BON best suit your need and we'll work tirelessly to do that.
If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!
Best regards,
Mia
BON Team.