BON Loyalty Program & Rewards

I have never had a negative experience with BON. Their customer service is exceptionally helpful and prompt in responding to inquiries. While their responses may not always perfectly align with my expectations, their overall demeanor and kindness are truly commendable.

I can't say enough good things about their customer service. I had trouble setting up the app and got connected with HAZEL and she was incredible. She was extremely helpful, quick to respond and even emailed to check in to see if I needed anything. She went above and beyond and truly made the experience 10/10. Love this app for my store & can't wait for my customers to fall in love with it too!

Their support team is amazing. I found this app because it has most of our needs for our next loyalty program but what made me amazed by was they're very open minded team. I asked a bunch of questions if they can customize some UIs for our website and they tried the best to achieve what I asked for. This app features + support team efforts makes this app 10/10!!

I can't say a lot for the program as yet but the support team are fantastic

This is the first time we've implemented a loyalty scheme on our store, and I'm so glad we chose BON. In fairness, some of the other (more expensive) platforms may be longer established and, therefore, have more robust documentation to help complete newbies like me. But what BON might be lacking from a documentation point of view, they more than make up for with their excellent customer service.

Cara has been especially helpful, making the whole process way less stressful than it might otherwise have been. When Cara hasn't been around, Sophie and Hazel have also been there to help answer my questions and point me in the right direction. No question is too silly and they have been great at helping me with the design customisations.

In fact, it's a nice change to have people to chat with rather than just a mass of documentation to read and work out the answers for yourself.

I would highly recommend BON to anyone looking to build a loyalty programme into their store.

The app itself, is very comprehensive and the process to customize it is well organized. I did it in one evening.

For me, I want to prioritize the referral program and asked a customer service rep, Mia, if there was a way to move the referral section to a more prominent spot on the page.

Mia informed me, I could build the page with blocks, just like any other Shopify page! I was blown away at how easy it was, and there were screen shots I could use to follow along.

Amazing!

This app is easy to use and the customer service is fantastic! Mia was extremely helpful and responded very quickly.

This app has been an absolute game-changer for our business! From the moment we integrated it, everything just worked seamlessly. Transitioning from our previous loyalty program was smooth, and we’ve already seen double the number of customers signing up and actively using it—impressive results in no time at all.

The team behind the app has been a dream to work with. We requested a few customisations, like hiding the default icon and adding one to our header, as well as incorporating our own brand font, and they executed it all flawlessly. Their flexibility and attention to detail really stood out.

Not only is the app feature-rich and user-friendly, but the level of support we’ve received has been exceptional. It’s rare to find a team so responsive and willing to go the extra mile.

If you’re considering a loyalty program for your business, I couldn’t recommend this app more. It’s efficient, beautifully designed, and supported by an outstanding team. Honestly, there’s nothing to dislike—it's been a win all around!

So far, excellent service. Very quick to respond and find solutions.

Great assistance from Sophie. She answered my question quickly and she was really positive and reassuring. Thank you Sophie!