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Super Happy, Brilliant Customer Service from Sunny, fix my request within a few minutes, thanks developer team and Kyle as well, I genuinely think this app should not be free and I am more than happy to pay in future to see this great work keep going, I can see huge potential what they do within this App in future, once again Thank You so much :)
Good day Arahan Photo,
Thank you so much for this wonderful review, we really appreciate that!
We truly value your time and always strive to provide fast and efficient service. We are so pleased to hear our service and app's features were provided in a timely manner. Sunny and Kyle would be very happy now:) You motivate us to keep doing the good work, and we'll try our best to keep you satisfied while staying with us.
We're always willing to help you via chat and email at help@bonloyalty.com.
Best regards,
Mia
BON Team
Perfect app! thank you Cara for your help and thank you BON for that amazing experience! will tell my friends about it for sure
Dear Abdelrhman from loafers-eg.myshopify.com,
Thank you so much for your amazing feedback! We are so glad that our support team, especially Cara, has been able to support you promptly! We're so delighted to know that BON has become a part of your store, and we will strive to provide you the best service as possible.
Please stay in touch and reach out to us if you need any help in the future.
All the best,
Liam
BON team
I'm so impressed with this app! It's easy to use, highly configurable, and best of all the support team is simply amazing. Lots of ways to earn points, a built-in ambassador program... this little app replaced 3 other (paid) apps I was using before, and best of all it's FREE. I wish I could give them more than 5 stars, they truly deserve it!
Dear The Knickknack Shack by Darthside LLC,
Thank you so much for taking time and leaving us such an awesome review! your kind and warm words are the best motivation for us to keep moving forward and making BON the perfect loyalty app for your business.
If you need support, we're always more than ready to help via live chat or email at help@bonloyalty.com. We appreciate your business and look forward to continuing our service to you in the coming year :)
All the best,
Mia
BON Team.
The program is great, many features are available for free. Especially customer relations are very good and fast. I have no doubt that they will do very well in future. But the app has a very important disadvantage. It is very slow and not stable. I had the opportunity to try it for about 1 week and I noticed that there was a serious slowdown in the evening hours. I think it is due to density. But I had to delete the app after facing regular slowness for the last 2 days. By slowness I mean 1 minute for to widget to appear and another minute to make a selection which is a big no for customers. I will try again in 1-2 months and update my review according to the improvements.
Issue seems to be resolved over the years. Currently using the app
Dear Burak,
I'm Cara, customer support team leader at App BON Loyalty Rewards & Referral App.
First, I would like to thank you for your detailed feedback that helped us identify the problem with the app's data transfer rate. The technical team already upgraded the server and implemented a series of other improvements. The performance of the app has now been significantly optimized and guaranteed to serve you better.
I truly hope you can take even just 5 minutes to let us know what you think again. If you are able to experience the BON app again, we will go all out to make sure you can rest assured and be satisfied.
Thank you so much, I'm looking forward to hearing from you!
Cara
BON team
The support on this app is unmatched. Cara was super helpful in answering my questions with quick response time and detailed explanations which answered all I needed to know in one go instead of having to follow up with multiple questions.
Love the user interface of this app as well. It looks clean and its easily navigable which makes it easier to use. Everything is very straightforward!
Highly recommend this app.
It was really worth trying this app as everything seemed amazing. It has all the features and is very user-friendly especially the flexible customization option to upload your own image and icon. The customer service was brilliant and they have resolved my request in the best way possible. We really recommend getting this app..More Power!
Hi Swagstreet,
You made our day with your trust in BON and your awesome review! Our team is all happy to know that you like the flexible customization options we created and our customer service.
If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!
Best regards,
Mia
BON team
BON Loyalty is an app that is quick and easy to set up and gives my shop a new look, new energy. And it increases the trust of the store to customers. Thank you Emile for your help and support. And handled my request professionally and quickly. I highly recommend this app
Dear Lykkeyou,
We are so glad and happy for your valuable feedback, it just melts our hearts, especially Emile❤️ We aim to make our app simple and flexible to meet your needs every day. It was very enjoyable knowing that you enjoy your experience with BON and our support service.
We are always happy to assist you, and it is our pleasure to always make you satisfied via live chat and email at help@bonloyalty.com.
Cheers,
Mia
BON Team
brilliant customer service!
We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰
In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.
Bonne expérience, bonne application, merci Anna :)
Hello Dreamsfr
Your 5-star review made our day! We're deeply grateful for your support and kind words. Looking forward to serving you again soon!
Liam
BON team
I've just installed the app and I liked it that it is easy to use and customise. I have been assisted by Emile. She's been very helpful and friendly too.
This app is great, highly recommended.
Hi moonspellsbeautyessentials,
Thank you so much for your awesome review, I'm glad that our support team has been able to help you promptly! Emile would be really excited when reading this🥰 With your trust and support, we would work harder and harder to develop new features and improve our support team to assist you better in your business.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.