BON: Loyalty Rewards Referrals

BON: Loyalty Rewards Referrals

Avaliações (1.774)

Classificação geral
4,9
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
31 de março de 2024

I would recommend this app. I was a little disappointed that the free app did not include the POS system. But the cost outweighs the benefits. The support more than makes up for it. Maxxie was fast and was able to resolve my issue. I look forward to using and learning more about how this app will help grow my business

Scrubs to The Rescue
Estados Unidos
Aproximadamente 1 mês usando o app
BON Loyalty deixou uma resposta 3 de abril de 2024

Hi there,

My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖

Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends.

Have a fabulous day!

8 de fevereiro de 2024

Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.

Golden Galleon
Estados Unidos
7 dias usando o app
BON Loyalty deixou uma resposta 12 de fevereiro de 2024

Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?

We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖

3 de janeiro de 2024

So far everything seems good. I have had a few issues but Maxxie was very helpful on the live chat. I need to spend some more time setting things up before I can say it works perfectly. The free plan doesn't have everything I am looking for but it's good to start off and get a feel before committing to paying each month

Tencha
Reino Unido
Aproximadamente 4 horas usando o app
BON Loyalty deixou uma resposta 5 de janeiro de 2024

Hi Tencha,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!

Cara
BON team

7 de junho de 2022

I have just started using the app, so far so good. Had a quick question today and Anna was great with getting me all set!!!

Changes Clothing Co LLC
Estados Unidos
Mais de 2 anos usando o app
BON Loyalty deixou uma resposta 13 de junho de 2022

Dear Changes Clothing Co LLC

Thank you for taking the time to write us such a positive review! I want you to know that being able to assist you in your business is the highest prize for us. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. We'll try harder to continue providing you with the kind of product and service you deserve. ❤️

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

19 de agosto de 2022

I have been using this app for a while now and it has been wonderful. I experienced a bug once but one of their customer service agents, Isaac, helped me solve the problem in no time. Great customer service and a wonderful app.

Coco Rosey
Nigéria
Aproximadamente 2 anos usando o app
BON Loyalty deixou uma resposta 22 de agosto de 2022

[Update 02 November]

Hi again Folake,

It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!

When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!

But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?

Let us hear more about your feedback! Have a wonderful day!

Cara
BON team

----------------------------

[Update 19 August]

Dear Folake,

I hope this letter doesn't disturb your workday.

I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.

First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.

Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.

If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.

Thank you so much,
Anna
BON team

11 de março de 2022

The customer support team was extremely helpful. Only just set up the program, I can't wait to start

DMRP
Nova Zelândia
Aproximadamente 2 anos usando o app
BON Loyalty deixou uma resposta 11 de março de 2022

Hi DMRP team 😊

Thank you for leaving us a positive review, it's much appreciated! We are all grateful to have you with us and it's always our pleasure to support you. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. BON team will work tirelessly to enhance the experience for our valued customers.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

16 de março de 2022

so far its easy to work and easy for my customers and Emile was super knowledgeable and answer all my questions and concerns, No matter how many questions I had.

Hidden Desires, LLC
Estados Unidos
Quase 2 anos usando o app
BON Loyalty deixou uma resposta 17 de março de 2022

Dear Hidden Desires, LLC,

Emile and our whole team are all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. Your satisfaction is always our highest priority!

Best regards,
Mia
BON Team.

11 de julho de 2023

that app is great and easy to use. Support has been extremely responsive anytime Ive had a question. I was looking for a certain feature that is not yet available. However the Bon loyalty team was able to offer an alternative solution within the app which worked out great for what I needed.

Gifted Boutique
Estados Unidos
Mais de 1 ano usando o app
BON Loyalty deixou uma resposta 13 de julho de 2023

Hi Gifted Boutique,

Thanks very much for your detailed review! It’s great to hear we delivered on our promise to WOW you with the easy setup, powerful features, and efficient support service! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!

Another WOW news is that our Dev team has immediately implemented the feature you claimed to be not available in your review: make the widget pop up anytime a new customer visits the website. We are open to all merchant's recommendations and that helps us grow every day!

Feel free to experience our BON app fully and share your ideas again! Have a wonderful day! ^^
Cara
BON team

25 de agosto de 2023

We have had a good experience. When I need help I go on chat and get the help. Anna was very helpful today by sending a screenshot of where I needed to go. I am a visual person so that is more helpful then just typing go here, here and here.....

Prairie Oils & Vinegars
Canadá
Mais de 1 ano usando o app
BON Loyalty deixou uma resposta 29 de agosto de 2023

Hi Prairie Oils & Vinegars,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!

Cara
BON team

18 de setembro de 2022

Super easy to set up but won't let me do anything from mobile device. Have to set it up and maintain it from laptop. On the customer side, they also can't sign up or sign in to my reward program from a mobile device. Just a blank white screen. Works fine from a laptop though. Clearly in need of a lot of development. Otherwise a great app, easy to use and fun to customize.

immersiveterrain
Canadá
Aproximadamente 1 ano usando o app
BON Loyalty deixou uma resposta 18 de setembro de 2022

Thanks so much for your feedback!

Your compliment on the app's user-friendly features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.

However, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our front-end widget. Our server was in maintenance mode last night and the speed for loading widgets was slower for a few minutes. Although we notified our old shop owners via chat, we are sorry for not giving you a "heads up" sooner.

Now, the app's performance is back to normal. You and your clients can easily access the BON Loyalty program with just one click. See here:
https://prnt.sc/xGMxR084ImGT (Click on the link to see my screenshot)

Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com

Cara
Customer Support Executive
https://bonloyalty.com/