BON: Loyalty Rewards Referrals

Thank you for a lovely review !💕 So glad you found BON useful, we strive to actually bring value and enhance the shopping experience for customers. Our Support team will be delighted to see your praise!

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team

Hello Islaholahk,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our BON app and support agent, Cara and Daisy! Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.

Good day to you Pure by Mindi team,

Thank you so much for your awesome review! Anna would be excited when reading this. Thanks for your trust in BON Loyalty! We would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!

Warmest regards,
Mia
BON team

Happy Wednesday Thread Theory team

Thank you from the bottom of our hearts for your thoughtful feedback 🥰 Simple and flexible app is what we're aiming at to meet your needs every day. Emile told me your design was fantastic and I definitely agreed!!

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Cheers,
Mia
BON team

Dear Growing Roots HGS,

It's wonderful to know that you had a 5-star experience with Anna and our Support team. 😃 Thank you for your support and for taking the time to share your feedback.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team

Hi Creekhousehoneyfarm,

We truly appreciate your trust in us, and we look forward to serving you again in the future.
If you ever have any questions, concerns, or additional feedback, please do not hesitate to reach out to us. We are always here to assist you and make your experience even better.

Liam
BON team

Dear Freshness.ae,

Thank you so much for your 5-star review! 🌟 We're delighted to hear that you had a great experience with our service.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team

Good day!

It is not only Ariel but the whole BON team, that works hard on delivering good service and meeting every customer's expectations individually!

If you have further questions, please feel free to drop us a line via live chat or email at help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team.

[Updated 21 July, 2023]
As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay.

I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service.

At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve.
Thanks so much for providing us with an opportunity to serve you!

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[July 12, 2023]
Dear Meidinthecity,

Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first.

Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience.

We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests.

Cara
BON team

Hello,

Thanks so much for your review! We’re really glad you enjoyed our app. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.