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I am changing my rating. I was slightly suspicious when I kept getting the "we are a new app, if you could rate us and mention me that would really help alot" It works look how many 5 star ratings they have. now look at the dates. they are all new. I suddenly became very suspicious when I got a scripted answer that was obviously meant to give a bogus answer that sounded legit. the fact that the app does a lot and seems to be very, very robust in features but still Free and when you ask more in depth questions you get more vague answers that don't actually answer anything scared me off. I uninstalled before any of my clients got a chance to enter their data.
Dear Exes & Zees,
We'd like to send our most sincere apology for the inconvenience experience you have had with BON :( Please allow me to explain the 3 queries you mentioned at the review:
1. Why BON is still free? As our app is quite new in the field, currently, we mainly focus on improving basic features, and raising brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. What do we do with merchants' customer data? We DO NOT use the data for any other reason, rather than to run the loyalty program - which is the main intention when downloading our app. You can check out our privacy policy here: https://smartifyapps.com/privacy-policy/
3. Your concern about how the earning rules for social media work: The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
I really hope this answers your concerns. We'd really appreciate it if you can install our app again and give us a second chance to improve your experience with us! Please check on the update so we can assist you better.
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Again, we really look forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
Great app with VIP features, earn points as you go and customer service with Daisy was great as well! Very thankful
Hello Mystical Merchants,
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and that our support agent, Daisy, was able to support you quickly!
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Liam
BON Team
I just downloaded the app and so far, I am truly loving how easy it is to navigate. Cara was amazing and helped me out. Thank you for having made this rewards app
Hi Fairy Love Designs,
Our team, especially Cara, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with BON! 🌸
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON Team 💓
Super easy to set up and offers a variety of customisation including theme, rewards and ways to earn rewards. Daisy was lovely to talk to and even removed some BON branding free of charge for me :)
Good day to you The One With The Diamond Art,
We're all over the moon reading your lovely feedback, especially Daisy! Easy to use and fully customizable options are 2 of our main focuses while developing the app, that's why this review encourages us a lot to keep moving forward :D
We're always more than happy to assist you via chat and email address help@bonloyalty.com. Thank you again!
Best regards,
Mia
BON Team.
Great easy to use app! The support was awesome. They helped with all my questions. Very easy to customize.
Hello,
Thank you for your review. We will share this with the app team to let them know how we are doing
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
So far so great! I have only just started using the app but it has been great so far and the customer service is fast, friendly and very helpful. Anna has been amazing and very helpful. She caught some issues on my personal updates I wouldn't not have! (my widget was hidden under something else I have on my site)
It is only day one but I am impressed and happy I choose BON so far!
Good day to you!
Thank you so much for your sweet feedback on our app and support! Anna and our whole team could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON.
If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com!
Yours sincerely,
Liam
BON Team
Lots of features and lovely help from Anna, looking forward to playing around more with the app and what it can do :)
Hello,
Thanks for your kind words about Anna, Your review means a lot to us and lets us know we’re on the right track!
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
BON is seriously cool. First off, the way it looks is just so darn nice. It's like they sprinkled design magic all over it, and every button feels like it's in the perfect place. And man, does it do a lot. It's got all these crazy features that pretty much cover everything I need.
What's really nice is that even though it's super powerful, using BON is like a breeze. I didn't need to go through a tech boot camp to figure stuff out – it just makes sense.
Setting things up is a walk in the park too. They took the complicated stuff and turned it into a few easy steps.
Oh, and big props to Anna in customer service. She's like the friendliest problem-solver ever. She listens, gives solid advice, and leaves me feeling like I've got a buddy in the app world.
All in all, BON is the bomb. If you're after an app that's got it all – looks, brains, and service with a smile – you seriously can't go wrong.
We couldn't be more thrilled to read your fantastic 5-star review! 🌟 Your kind words have truly made our day!
Your feedback serves as a powerful reminder of why we do what we do – to bring smiles and satisfaction to our valued customers like you.
Thank you once again for taking the time to share your positive experience. Your support and loyalty mean the world to us. If there's ever anything we can assist you with, please don't hesitate to reach out.
Liam
BON team
Beautiful app. Fast setup and even faster customer support.
Works and look great on my site.
100% Recommend. Thank you
Dear Halo Haircare Society,
Beautiful IU and time-saving setup process is always our focus while developing our app, is such a huge encouragement for us knowing that our beloved customers also love what we have done❤️Thank you so much!
If you need our help, feel free to reach out to us anytime via live chat or email at help@bonloyalty.com.
Cheers,
Mia
BON Team.
Cool app! Easy to use, good interface. Had the best conversation with Emile, their client support, she helped me to set up the store and even gave me some bonuses. We are still checking how our customers will like it, but from our side of view, it is really good. Thank you!
Hi 7 Day Cosmetics team 💄💋
Thank you so much for your awesome review! We aim at developing a simple app with a good interface. Your nice words motivate us a lot!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team.