BON Loyalty Rewards Program
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Was super easy to setup, not much action yet so will see how it goes
Was super easy to setup, not much action yet so will see how it goes
Hello dear,
Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.
Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?
We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖
Gosto bastante. Melhor do que estava a espera. Ainda existe coisas a melhorar mas no geral a opinião é positiva.
Caro Chocolicor 😊
Toda a nossa equipe é grata por tê-lo conosco e é sempre um prazer apoiá-lo. Embora tenhamos recebido seu maravilhoso feedback, reconhecemos que há alguns pontos que precisamos melhorar para deixar nossos preciosos comerciantes totalmente satisfeitos.
Se você precisar de nossa ajuda, entre em contato com nossa equipe via chat ao vivo ou envie um email para help@bonloyalty.com. A sua satisfação é sempre a nossa maior prioridade!
Atenciosamente,
Mia
Equipe BON.
Best app for loyalty program!
But I hope one day it could be come out the function for user to change the earn points rule more flexiable.
And BEST customer service ever for all the shopify apps I have used so far!
Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize.
Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best.
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
Cara
Customer Support Manager
https://bonloyalty.com/
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
it seems to be fairly easy to set up and customise, but I have doubts the legitimacy of many of the reviews on this app (and many others for that matter). In practice though I've spent about an hour going through all of the various tabs and customising content to my webstore and it all looks good. I'll update the review once I've had it active and running for a while so I can let you know about user experience and any noticable benefits to my business.
Hi there,
Thanks so much for your detailed review! Our team is reading your sweet words on how easy set up and customized our app is! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!
All reviews you are reading about us on this page are real, they come from many many customers that BON team has assisted. Some customers are very enthusiastic to post a review right away but some wait for a longer time until they have insights about our product. We are always willing to hear more feedback from our beloved customers, that makes the core of our value: ready to improve, work hard for better service!
Feel free to experience our BON app fully and share your review again! Have a wonderful day! ^^
Cara
BON team
So far everything seems good. I have had a few issues but Maxxie was very helpful on the live chat. I need to spend some more time setting things up before I can say it works perfectly. The free plan doesn't have everything I am looking for but it's good to start off and get a feel before committing to paying each month
Hi Tencha,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!
Cara
BON team
Excellent customer service with fast response! I was assigned to an agent named Cara and she was ever so helpful and patient in showing me how the app works for first-timers like me. When setting up and editing the activities/rewards, there are a few glitches here and there. But still, the app itself is not bad. You can set up and customise it to the ways you wanted. Would recommend!
Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests.
However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience.
I'm looking forward to hearing form you. Thanks!
The ease of set-up is amazing, it's very self explanatory and easy to play with. I have not fully been able to use it yet or see it in action but I am excited. Emile was a huge help as well! Super friendly and nice!
[Update 02 November]
Hi again,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Majick Happens team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update July 1, 2022]
Dear Majick Happens,
Please accept our deepest gratitude for leaving such detailed review and sharing your opinion! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know 🤩
Please reach out if you have any questions, we’d love to chat with you!
Best regards,
Mia
BON team
Amazing app with excellent User interface and dashboard. I had a question on the rewards and Emile from customer service team did an amazing job in clarifying it. Only thing was that I was unable to choose multiple collections when my customers redeem their points and so I am unable to use this app. Hope this will be available in the future release. All the best to the entire team!
Dear Bliss Tree GA team
Thank you for your detailed and thoughtful feedback 😊! Emile and the whole BON team appreciate your time trying us and giving us a wonderful suggestion about multiple collection feature. We do acknowledge that there are many things we need to improve to make BON best suit your need and we'll work tirelessly to do that.
If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!
Best regards,
Mia
BON Team.