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Emile and the team are fantastic with the support they provide. Being able to get a response within 24hours is so important and they always respond straight away. We were using another app for our reward points and it wasn't working very well - they also didn't respond to any of our emails for help. So we made the change to Bon and they helped us import all of our data. Its a great app that is continuing to be developed and we highly recommend it.
Hi Crystals Rock Australia,
The whole BON team is incredibly thankful for the kind compliment you shared today! We are delighted to know that you enjoyed talking with Emile. We consider customer satisfaction a top priority. We are always looking for opportunities to exceed our customers' expectations, with your feedback, it's ecstatic for us to know that customers notice our efforts. Thank you so much for entrusting us, it means a lot to our team❤️
For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you.
Cheers,
Mia
BON Team.
This app shows real promise. It is a great starter loyalty app for stores looking to see if this type of promotional activity would work for them. The support is also great - I have asked for some customisation, which the developers said they would look at for me.
Dear Adam
Thanks for your amazing feedback! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
Our Dev team has just reached out via email in terms of your requests. Please check and let us know if you have any further question.
Please reach out anytime, we’d love to chat with you!
Best regards,
Liam
BON team
Emile is so helpful and kind!! I actually felt like I had a friend chatting with me as I did site updates at 3am, which was so cute considering this work is usually very solitary for me. Also the app itself is fantastic and very easy to set up. My rewards tab on www.ch13.co is customized and fully functioning with only 1-2 hours of setup (and I'm very slow). It blends well with my modern theme (Pipeline) and I am very very excited about all features being available for free at the time being. I absolutely would and will recommend this to friends with their own shop sites considering the lack of paywalls is amazing and not even my favorite part :) -Cat
Dear Channel13co,
Emile couldn't be happier when reading this! She told me it's been such a joy to support you^^ Thank you so much for taking time and leaving us such an awesome review! Your kind words are the best motivation for us to keep on developing the app and providing better services to our precious customers. Currently, every feature from BON is free, there's no paywall at all, as we really want to help all merchants grow their business.
If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. We are all looking forward to having a chance to support you further!
Wishing you a Happy New Year!
Yours sincerely,
Mia
BON Team.
Just added this app and was amazed at how user friendly it is! I was able to set it up and customize it to offer my customers a fun program-from start to finish I was done in less than 20 minutes! Works great and looks good on the website. Anna with support did a fantastic job answering a couple questions and assisting with a few finishing details. 5 stars!
Happy Friday The Sassy Lane
Thank you so much for your fantastic feedback 😊! We're focusing on developing a user-friendly app and I'm happy to hear that our effort brings good results.
P/s: Anna said your review truly made her day:)
Wishing you a wonderful weekend ahead!
Mia
BON team
Really easy to use and with a beautiful design.
The team is so sweet, available at any time and so reactive. I really recommend everyone to install it.
Dear Koshi Cosmetics
Allow me, on behalf of all members of BON Team, to thank you for such kind and warm-hearted words addressed to us😍. It's great to know you're happy with BON's features and services. We will strive to justify your trust so that you can experience a wonderful journey with BON.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
I had previously installed a similar app but uninstalled when i found this one because it looks better, can be used as is with minimal customization and offered more ways the customer can earn rewards. Also, Anna provided excellent service in having the branding removed at no cost. For a free app, it works great and support is quick and efficient.
Hi Sophia and Rejenskinhaven Team,
We are thanking you from the bottom of our hearts for your kind words and for sharing your feedback 🙏🏻 Please know that your presence and appreciation make us and Anna's efforts so much more enjoyable.
Allow me to thank you once again for a five-star review.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Liam
BON Team.
It is a wonderful app. I recommend it. I love the chat service too. Cara Nguyen helped a lot. She is a nice and amazing person.
Hi Rotiee,
Thank you so much for the fabulous review, your warm words truly made our day 💕 I will make sure to pass your review to Emile on Monday, and I'm so sure that she will be so happy to read it!
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy :)
Best regards,
Mia
BON team.
The support for Bon is a 10+++. Anna was the best! Super easy to set up and customize to fit our brand. Can't wait to launch the program. Our customers are going to be so happy.
Grettings Papermakerpride.com's team,
Anna and our whole team are jumping of happiness hearing that they could impress you with our service 🤗. We are all here to provide excellent service to our dearest merchants. Thank you so much for your kind words. I really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.
Tracy from customer services was brilliant, helped quickly with all of my questions, was kind and helpful. Helped me figure out all the ins and outs
Sending hugs to you guys, axolotldice team
Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Tracy to give her the recognition that she deserves. She would be delighted to hear your feedback.
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Have fun exploring our app,
Mia
BON Team
We tried several competitors in this field, 7 in total, none had more than they have. Customer service is kind and effective and always there when you need them. Emile and the team helped a lot when I had an issue. Definitely recommended.
Hi Fifo Store,
Thank you for choosing us and appreciating our product and service! Knowing that you have a good experience with BON, and the support service from Emile has satisfied you encourage us a lot to continue doing our best in the future :)
If you need us, we're always more than happy to help via live chat or email at help@bonloyalty.com. Have a fantastic day ahead!
All the best,
Mia
BON Team.