BON Loyalty Rewards Referrals , 1 053 recensioner
以下に改善が見られたのでレビューを更新します。
レビューに挙げた点はすべて解決してもらえました。
対応は真摯でよかったです。いろいろと思うところはたくさんありますが一旦解決したのでレビューをあげておきます。
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バグだらけで残念なサービスでした。
【Vip tierに関して】
・本来はシルバーランクのユーザーが、一度はそのランクを獲得しても、なにかをきっかけに勝手にブロンドランクに切り替わっている
・ブロンドランクに勝手に切り替わった後に、また勝手にシルバーランクに切り替わり、二重で報酬を付与している
→問い合わせた結果、正しいランクにすべて戻し、付与も回収したとの報告がありました。原因は教えてもらえなかったので、今後もちょこちょこ勝手にランク変わるんだろうなと思っています。
【ポイント付与に関して】
・judge.meをインテグレーションし、レビュー投稿に紐付けてポイントの付与の設定を行なっているが、付与されない
→問い合わせて2週間経つが、一向に解決しない。
【全体の設定に関して】
・日本語対応があったのが導入のきっかけでしたが、全く対応していないのですべて自力で翻訳して設定を行う必要があります
・ウィジット内にユーザーの氏名が表記される仕様ですが、呼び捨てのまま。「ようこそ、〇〇！」となっている状態。ここはjsで吐き出されていて、店舗側からも触れないし、カスタマーサービスも「対応できない」との返答。
カスタマーサービスの返信は早く、問題解決のために動いてくれいてるが、
状況把握を正確にできるカスタマーサービスがいないのか一向に解決しない。
スクショや動画などを用いて事象を説明しても、とんちんかんな返答が来る。
月に99ドルも支払っているので、バグだらけのサービスにがっかりしました。
やあ、
BONに関して不快な思いをさせてしまい申し訳ございません。
最初のクエリについては、開発チームがより良いエクスペリエンスを保証するために取り組んでいます。
2 番目と 3 番目の質問については、お客様のご懸念を真摯に受け止めます。 この不便をできるだけ早く解決するために、問題を明確にして直接話し合うためにメールを送信しました。
サポートが必要な場合は、私たちのチームと連絡を取り合ってください。サポートが必要な場合はお知らせください。 すぐにお手伝いさせていただきます。
心から、
Sunny
カスタマーサクセスマネージャー
BONチーム
Excellent customer service with fast response! I was assigned to an agent named Cara and she was ever so helpful and patient in showing me how the app works for first-timers like me. When setting up and editing the activities/rewards, there are a few glitches here and there. But still, the app itself is not bad. You can set up and customise it to the ways you wanted. Would recommend!
Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests.
However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience.
I'm looking forward to hearing form you. Thanks!
Best app for loyalty program!
But I hope one day it could be come out the function for user to change the earn points rule more flexiable.
And BEST customer service ever for all the shopify apps I have used so far!
Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize.
Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best.
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
Cara
Customer Support Manager
https://bonloyalty.com/
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
it seems to be fairly easy to set up and customise, but I have doubts the legitimacy of many of the reviews on this app (and many others for that matter). In practice though I've spent about an hour going through all of the various tabs and customising content to my webstore and it all looks good. I'll update the review once I've had it active and running for a while so I can let you know about user experience and any noticable benefits to my business.
Hi there,
Thanks so much for your detailed review! Our team is reading your sweet words on how easy set up and customized our app is! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!
All reviews you are reading about us on this page are real, they come from many many customers that BON team has assisted. Some customers are very enthusiastic to post a review right away but some wait for a longer time until they have insights about our product. We are always willing to hear more feedback from our beloved customers, that makes the core of our value: ready to improve, work hard for better service!
Feel free to experience our BON app fully and share your review again! Have a wonderful day! ^^
Cara
BON team
Was super easy to setup, not much action yet so will see how it goes
Was super easy to setup, not much action yet so will see how it goes
Hello dear,
Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
It is very easy to use! But, recently, I’m having problems with points not being updated. I contacted them about it and their customer support is quick and great! But, it happened twice already.. I hope it won’t keep happening again :(
Dear Building Roots PH,
Our team truly appreciate your detailed and thoughtful feedback! We're so glad that you notices our easy-to-use interface. Eventually there will be a slow update regarding the points amount. But please rest assured that you - and our beloved merchants - deserve the best support ever! Your precious support motivates us to keep on developing the app and providing better services to our precious customers.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
Super easy to set up but won't let me do anything from mobile device. Have to set it up and maintain it from laptop. On the customer side, they also can't sign up or sign in to my reward program from a mobile device. Just a blank white screen. Works fine from a laptop though. Clearly in need of a lot of development. Otherwise a great app, easy to use and fun to customize.
Thanks so much for your feedback!
Your compliment on the app's user-friendly features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.
However, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our front-end widget. Our server was in maintenance mode last night and the speed for loading widgets was slower for a few minutes. Although we notified our old shop owners via chat, we are sorry for not giving you a "heads up" sooner.
Now, the app's performance is back to normal. You and your clients can easily access the BON Loyalty program with just one click. See here:
https://prnt.sc/xGMxR084ImGT (Click on the link to see my screenshot)
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
Cara
Customer Support Executive
https://bonloyalty.com/
I have been using this app for a while now and it has been wonderful. I experienced a bug once but one of their customer service agents, Isaac, helped me solve the problem in no time. Great customer service and a wonderful app.
[Update 02 November]
Hi again Folake,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update 19 August]
Dear Folake,
I hope this letter doesn't disturb your workday.
I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.
First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.
Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.
If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.
Thank you so much,
Anna
BON team
The ease of set-up is amazing, it's very self explanatory and easy to play with. I have not fully been able to use it yet or see it in action but I am excited. Emile was a huge help as well! Super friendly and nice!
[Update 02 November]
Hi again,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Majick Happens team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update July 1, 2022]
Dear Majick Happens,
Please accept our deepest gratitude for leaving such detailed review and sharing your opinion! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know 🤩
Please reach out if you have any questions, we’d love to chat with you!
Best regards,
Mia
BON team