BON Loyalty Program & Rewards
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hazel is very helpful and responsive when it comes to helping me setup as a first time user
Hi MFormula,
We’re truly grateful for the opportunity to support you, and also for the kind words you shared about our support service, especially for my teammate, Hazel💖 Your feedback means a lot to us, as it helps us better understand how we can continue improving and provide the best possible experience for you.
We’d also love to learn more about what defines a 5-star experience from your perspective. Was there anything specific that felt not fully complete, or anything you feel we could still improve? Your insight would give us a much clearer direction to continue refining both our app and our support.
Thank you again for choosing BON and for being open to helping us grow 🙏 We’ve reached out to you personally via email, and we’d truly love to hear from you.
the interface and dashboard of the app was so smooth and easy to use, also many thanks to support team they're so nice and very helpful especially Hazel she was so professional and helped me through app setup.
Hi Raw Life,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
We're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.
ヘイゼルとヘイリーが即サポートしてくれて助かりました。分析機能や細かい設定機能は、まだ不十分ですが、一通りの行いたいことはできます。
価格も良心的です。
こんにちは WOODSTOCK公式オンラインストア様、
このたびは、貴重なフィードバックをお寄せいただき、誠にありがとうございます。
BONのサポートサービス、特に Hazel と Haley についてお褒めの言葉をいただき、大変うれしく思います。お二人も、Anna様のお役に立てたと知ればきっと喜ぶと思います。
また、アナリティクスや詳細設定に関するご意見も共有してくださり、本当にありがとうございます。現在のアナリティクス機能や設定オプションは、幅広いリサーチに基づき、システムの安定性を保ちながら多くのマーチャントのニーズをカバーできるよう設計されています。一般的には、Analyticsタブで顧客行動や主要な指標をご確認いただけます。また、Customer Dataセクションでは、BONをインストールしてからの各顧客の合計購入金額や注文数などもご確認いただけます。
とはいえ、いただいたご提案は、しっかりと記録させていただきます、今後の検討事項としてチームへ共有させていただきます。こうしたフィードバックは、すべてのマーチャントにとってより良いBONを作り続けるうえでとても大切です。
もしご不明点がございましたり、BONの機能についてさらに詳しくご案内が必要な場合は、いつでもお気軽にライブチャットからご連絡いただくか、help@bonloyalty.comまでメールにてご連絡ください。いつでもサポートさせていただきます！
If you are looking for the best experience for e-commerce at an amazing price point don't even hesitate. Sign up and get going! Sadly, they did not have the features I needed for the POS side of my business. At the time of this review I would need to pay their development team to import my existing customers' phone numbers, and when setting up POS redemptions, I cannot select an entire collection. Their developers could make this happen for an additional fee. I have too many products to enter to make this work for my POS, and I just don't want to simplify what we have been doing for three years for fear my customers will have a negative response. If you want a simple, easy-to-use system for the POS, this will also work beautifully! I really wish I could have made it work, but I am already too far into my loyalty program to change it now.
Hi Sweet Pea's,
This is Maxxie from BON. :)
First off, thank you so much for sharing your valuable feedback with us. We truly appreciate your input regarding the need for importing/syncing customer data with phone numbers, and the ability to apply POS rewards to specific collections.
1. We've just optimized our POS Amount and Percentage discount rewards, so now you can choose to apply them to specific collections.
2. As for phone numbers, we completely understand that you primarily collect customer info via POS, and phone numbers are becoming an increasingly important identifier. While this isn’t natively supported yet in BON, rest assured that we’ve forwarded your suggestion to our Product team for further research and consideration. Since this would involve deeper integration and data handling, it’ll take some time to fully evaluate, but we genuinely see the value in this and will keep it on our radar.
Once again, thank you so much for helping us build a better product - your valuable feedback really does make a difference. ❤️
that app is great and easy to use. Support has been extremely responsive anytime Ive had a question. I was looking for a certain feature that is not yet available. However the Bon loyalty team was able to offer an alternative solution within the app which worked out great for what I needed.
Hi Gifted Boutique,
Thanks very much for your detailed review! It’s great to hear we delivered on our promise to WOW you with the easy setup, powerful features, and efficient support service! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!
Another WOW news is that our Dev team has immediately implemented the feature you claimed to be not available in your review: make the widget pop up anytime a new customer visits the website. We are open to all merchant's recommendations and that helps us grow every day!
Feel free to experience our BON app fully and share your ideas again! Have a wonderful day! ^^
Cara
BON team
I would recommend this app. I was a little disappointed that the free app did not include the POS system. But the cost outweighs the benefits. The support more than makes up for it. Maxxie was fast and was able to resolve my issue. I look forward to using and learning more about how this app will help grow my business
Hi there,
My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖
Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends.
Have a fabulous day!
Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.
UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.
Dear Greenville Soy Candle,
I'm Cara, the Customer Care Manager at BON Loyalty App.
Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.
Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.
I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo
Patiently waiting for your response,
Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.
Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?
We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖
A great app for those starting out, the customer service is very helpful, especially Courtney and Mila
Hi Sweet Freedom,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
Our Support team is overjoyed to receive your compliment for being 'great' and 'helpful'. However, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.
We have had a good experience. When I need help I go on chat and get the help. Anna was very helpful today by sending a screenshot of where I needed to go. I am a visual person so that is more helpful then just typing go here, here and here.....
Hi Prairie Oils & Vinegars,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!
Cara
BON team
