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I needed a new loyalty programme to use on my beauty store, BON Loyalty Rewards has been absolutely perfect, I love that I can customize the widget and offer my customers a variety of ways to earn and spend their points. I have had only the BEST service from the team who have gone above and beyond to help me. Special mention to Emile and Cara. Thanks!
Dear Magnolia Beauty,
On behalf of all BON team, thank you for such kind words addressed to us! It is such a huge boost to us that you appreciate our various customization options. We will try to continue to justify your trust and delight you with an impeccable level of service. Thank you one more time!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
So far I am loving the app for what it offers for me and my customers! Customer support was amazing. Sunny made me feel like she truly cared about me and my business! That is a HUGE in my book!
Dear The Ruffled Daisy,
We're so glad and happy for your valuable feedback, it just melts our hearts here at BON! We work hard on making our service better every day and this has been our reward - to have such lovely customers like you. Sunny was on cloud-nine reading your feedback, she also said that your story truly inspired her🥰
Whenever you need us, our whole team is more than happy to assist you via chat and email at help@bonloyalty.com.
All the best,
Mia
BON Team
So far this app is amazing! The customer service is great and readily available to jump in and solve any issues or answer any questions!
Hi Acrylic Fetish Dip Powder,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
there is currency mismatch as "1 points earned for each JPY1 spent" means 1 points for each 1 cent in USD... when your currency is USD, its said 1 points earned for each $1 so it should be 100 JPY, not 1 JPY.. so main part of earning points is not working for Japanese market...unfortunately they said they cannot do anything so cannot use this app but the customer service, Emilie was very kind and nice to answer all my questions! thank you very much!
[Updated 12th July, 2022]
How're you today, MIRELA JAPAN team? Please check our follow up email and let us know what you think. You deserve the best support here in BON!
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[Updated 8th July, 2022]
We've sent you another email. Kindly check it from your end!
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[Updated 5th July, 2022]
I and our team, we haven't received your response. Our team has sent you 2 more emails regarding the matter. Could you please help me to check it out and reply to us?
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[Updated 11th Jan, 2022]
Emile has sent you another follow-up email... Our team really hopes to hear from you again!
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[Updated 4th Jan, 2022]
Hi again MIRELA JAPAN team,
How're you today? We very much look for your reply to our emails. Really appreciated!
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[Updated 31st , 2022]
We're still waiting for your response... It'd mean a lot to us if you can spare us just a few minutes to check your mailbox and reply to our follow-up emails. We are all awaiting you!
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28th Dec, 2021:
Dear Mirela Japan,
Our team is all grateful to have you with us and it is always our pleasure to support you. On behalf of our support team, please accept my sincere apology for the inconvenience you've encountered with the multi-currency exchange rate. However, it seems like there was a miscommunication between Emile and you regarding this matter, which could create a misunderstanding for you. We'd love to explain it to you in more detail, so you can understand it clearly. Emile has reached out to you via email, in which she explained how the app's system works with JPY and USD currency. Please help us to check your mailbox and let us know if the explanation is easy for you to understand. We'd love to offer you a live demo session for better communication if you don't mind.
We're looking forward to hearing from you!
Yours sincerely,
Mia
BON Team.
Nice APP and nice customer service！
Hope there will be more and more functions that we can use.
Looking forward to hearing the news
Dear Asakuki,
Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
Bueno, no está mal. Solo que cuando llevas unos meses pues los clientes se aburren un poco porque no se agrega nada nuevo porque apenas hay acciones que se puedan agregar y es muy cara mensualmente.
Realmente no se ve un mejor rendimiento con respecto a no tener la app instalada.
Hola HardPeach,
¡Muchísimas gracias por tu reseña de 5 estrellas! Estamos encantados de saber que tu experiencia fue excelente. Tu apoyo y palabras amables nos motivan a seguir brindando el mejor servicio. ¡Esperamos verte pronto de nuevo!
Liam
BON team
Easy to use. Premium features are all available for free as of now. Customer Service is friendly and reply promptly too. Wish this app could support redeeming gift card too in the future.
Hi Rose Wives,
You have our sincerest gratitude for leaving us such detailed feedback 🤩 It has been a pleasure taking care of your site. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve 💐🤍
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
Top app!! installation and customization was very easy. When i needed some extra help, i got it right away. In a few days time some customers enlisted in the loyalty programme so it works great!
Dear 2TTOYS,
How lovely a customer you are! We are grateful that you trust our app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve BON and make it exactly what you need for your business.
May you need further assistance, please contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team.
it is very helpful and easy to set up, and the free VIP tiers program, and good customer support , thank you for the early bird free plan full version support
Hi Thai Court Yard 泰閣野網上市集,
Thank you so much for your awesome review! Our whole team was super excited when reading this. Thanks for your trust in BON Loyalty! We would work harder to develop new features and improve our support team to assist you better in your business.
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON team
This app is an absolute must have to Customer account creation as well as referals and points loyalty programs which incentives more cash flow hopng to use this app forever
Hello Diamond Findz teams,
We are just back to work and your amazing feedback truly lights up our day ✨ Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team.