BON: Loyalty Rewards Referrals
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POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
September 12, 2023
"BON's fundamental principle has always been to safeguard our users' interests diligently"
This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts.
Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused.
Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction.
Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment!
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September 07, 2023
Good day to you, Thesnackhut team,
Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Warmest regards,
Mia
BON Team
It's a 10/10 experience! Great value and a support that makes the customer feel welcome, appreciated and assisted at all time! Definitely have to mention Daisy who was very kind and helped out with everything right from the start!
Hope you're having a Happy Week 90°Art 😊
Our team, and especially Daisy, would like to express our gratitude for your feedback. We are very glad that you liked our Loyalty & Reward program. We absolutely agree with your opinion about it. Such words are very supportive and motivate us 💙.
Once again thanks a lot! Wishing your business prosperity!! And please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!
Yours sincerely,
Mia
BON Team
Awesome app and super awesome support. Emily from support team helped me set up the app even on a Sunday. I've had no issues since and I'll strongly recommend the app for your website.
Hi easybuy.co.in,
What an amazing review! 🙌 Thank you very much for such great feedback on our support team, Emile, and BON. We're so glad that all our effort on enriching our app with easy-to-use features - impressed you!
It's such a pleasure for us to have customers like you who can see it and who enjoy the experience with us.
Wishing you a fantastic week ahead!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
If you don't have BON then you need to get it NOW! The dashboard is extremely user friendly and very customizable. It surpasses any other reward program we've used previously. One of the best things about BON is their customer service, we needed assistance and Genie was awesome to work with. They are very responsive and don't make you feel rushed or like you should already know the answer to what you're asking; they truly go above and beyond to give you the help you need. Thank you Genie and the BON Loyalty team for providing the best reward app out there and for your excellent customer service!
Dear Clay & Shea Soapery,
Thank you so much for this amazing review. I'm delighted to hear our app's features and service - by Genie - were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
I could give the support a 6/5. Ms. daisy was so nice and helpful. Even though she is not in the same country as me, I felt like she was right by my side because she was so helpful.
Hi Larry,
So glad to hear that you're enjoying our app! We are all so happy that our app and support service can make you feel satisfied, especially Daisy. It's a huge motivation for us to keep going forward.
If you ever have any questions, feel free to reach out to our support team using the live chat tool. They'll be happy to guide you through any question you may have without having to leave the page.
Best regards,
Liam
BON team
This is a great rewards program for customers, easy to set up and Emile from support was so helpful and kind and ready to help when needed. I am just starting up my website but I really look forward to my future customers using my rewards program. Thank you BON and Emile!
Good day to you TheHappiestSunflowerDesigns🌻,
We aim to make our app simple and flexible to meet your needs every day. No words can describe how grateful we are knowing that our app and service can satisfy you, Emile is on cloud-nine reading your awesome feedback🥰
We are always happy to assist you via chat and email at help@bonloyalty.com. Your satisfaction is our pride and joy❤️
Best regards,
Mia
BON Team
Great app! I'm so impressed by the number of advanced features and the support team is super friendly, fast and efficient.
Dear Eclair Lips,
We are so glad that you are happy with BON and our support team😊 Thank you so much for leaving this amazing review! It always feels ecstatic when customers are pleased with our support. We'd like to send our dearest wishes to your lovely business and hope that BON can help you on the journey❤️
May you have any further requests, just chat with us or email us at help@bonloyalty.
All the best,
Mia
BON Team
Thanks alot to Cara and the Dev Team. We have our customization plan and they help us with our Bon Loyalty to add more functions and interessting buttons and URL. Thanks so much. They have finished our customization plan so quickly and so perfectly. Thanks alot !
Hi Gaahleri Studio,
We'd like to thank you for your feedback, it means a lot to us! Cara and our entire team are very happy that you feel satisfied with our app, we'll try harder to provide you with better service in the future ^^
In case you have any queries for us, feel free to reach out to us via live chat or email address help@bonloyalty.com.
Cheers,
Mia
BON Team.
I used this app to help create rewards programs for my store. So far, it is easy to install and easy to setup.
Dear Forever Growth,
Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with BON!
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON Team.
Riktigt bra app, bra design och lätt att använda. Riktigt bra kundservice också vilket gör det lätt att använda den.
Bästa Aware Nutrition,
Tack för att du delar med dig av denna underbara feedback. Hela vårt supportteam är tacksamma för den positiva recension du lämnade oss. Vi tar kundernas framgång på allvar, det är därför det är extatiskt att våra tjänster motsvarade dina förväntningar.
Om du behöver ytterligare support kommer vi alltid att vänta på dig på livechatt eller help@bonloyalty.com.
Vänliga hälsningar,
Mia
BON Team