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Suits all of our needs and is the most affordable option that could do so. Great price, great support, and more than enough features for us!
Hello LADY WONG,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I like to compliment Hazel for being a fabulous person who has helped me resolved my App issues. She is very helpful and customer oriented person. She is one to go to if you need to sort things out, she knows her stuff.
Hello Therasential,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Hazel really help me a lot, and it's so nice.
Hello Joined® Hong Kong | Official Online Fitness Store,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Unbelievable customer servivce. Not once have i had to wait over 5 minutes for a reply. great app very useful, lots of things you can do with this
Hello My Store,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I love this app so far. Also, customer support is quick to respond! Jean was super helpful and gave me some great tips!
Hello The Purest,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The team has been incredibly helpful throughout the process of setting up the loyalty program. They’re professional, polite, and thoughtful, and I’m hopeful this level of service continues in the future. A special thank you to Hazel for her outstanding support! :)
Hello Lansei China,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
the app has many third party connections plus the support from hazel has been really wonderful for any problems we faced for reports she is there
Hello Actan,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
One of the best thing on Shopify, have been using this app since day one. Great customer support as well, Hazel really serves us better. Thank you very much~
Hello Jaco TV Shopping,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Great app with an intuitive interface and smooth performance! Huge thanks to Courtney for her amazing support—super helpful and professional!
Hello אלכסנדר,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I had an extremely disappointing experience with BON's review app. I initially signed up to test their service but quickly realized it was not suitable for my business. Unfortunately, their ridiculously short 3-day trial was not enough time to properly evaluate the app, and I mistakenly overlooked the trial expiration. The moment the trial ended, I was automatically charged, without any clear refund policy in place.
When I reached out to BON's support team to explain the situation and request a refund, they flat-out refused—even though I never actually used the service beyond the trial. Instead of showing any understanding or flexibility, they just gave me a copy-paste explanation about Shopify handling charges and pushed a "special offer" as if I was still interested in using their app.
This is a terrible way to treat customers, especially for an app that should be building trust and credibility. A good company would stand by their service and offer a refund if a customer finds the product unsuitable. Instead, BON chooses to trap users with a barely-there trial period and then refuses to accommodate reasonable refund requests.
If you're considering this app, beware of their predatory billing practices. There are plenty of better review apps out there with fairer policies and better customer service. Stay away unless you want to risk being charged for something you don’t want! ❌
Hi Linenly,
First and foremost, we deeply apologize for the frustration this experience has caused you. This was never our intention, and we’re truly sorry for any inconvenience.
Please allow us to clarify the solutions offered in our previous message was our goal to ensure you didn’t miss any features that might be helpful or to see if we could offer suggestions to make the app work for your business - in case you were still interested. However, we completely understand if this wasn’t the right solution for you, and we regret not hearing back from you to explore other options. Please know that we never intended to impose any solution that didn’t meet your needs. We kindly asked for your opinion at the end of the previous email to work with you on finding a resolution that does if you were not satisfied with the offered one.
That said, we've urgently emailed you our solution for this matter and truly hope you will check it. Thank you so much for giving us the opportunity to make things right. 🙏🏼
We're looking forward to hearing from you.