BON: Loyalty Rewards Referrals
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We switched from SMILE to BON because SMILE was missing a major feature for us and that was the ability to exclude specific collections from earning points (i.e. sale items, special releases and low margin products).
From the get go the team at BON were incredibly responsive and answered at least 50+ questions we had (no exaggeration lol).
Their app is incredibly user friendly and does exactly what you want from a Loyalty App.
It took us a good 4-6 days to set up as we had issues with the initial customer import, points being awarded for orders that weren't meant to receive points ETC
But in the end, the team were able to fix all of the issues in a timely manner - bear in mind some patience is needed for issues that require developer intervention AND they don't work 24/7.
Their pricing plan is incredibly affordable too - the cheapest of all the Loyalty Apps we've used in the past (we're on the Growth Plan so this does come with a lot of features so this review may not relate to those on cheaper plans).
Hazel, Maxxie, Cara and Anna - thank you so much for ALL your help and for answering every single question we had! <3
Hello LOADED,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Mia was fantastic to work with. Answered all my questions and was very patient. I would highly recommend the Bon Loyalty App as their customer service is excellent.
Hello Golden Lychee,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Very nice and fast customer support so thank you very much. Especially Jean you are wonderful, thanks for your fast and practical solutions :)
Hello Greenmall,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Love it! Great customer service!
Hello CIHUAH,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I highly recommend this loyalty program to everyone. It's easy to customize, very clear, and user-friendly. Plus, they have an incredibly kind and helpful support team. Cara, in particular, was amazing—thank you so much!
Hello ETERIA,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
A huge shoutout to Sophie and Hazel from the support team! They went above and beyond to help me get everything running smoothly and answered all my questions with such patience and kindness. It’s clear they genuinely care about their customers and want us to succeed.
Hello Dasbi,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Recommended it to everyone need it.Process easy to operate. Customer service is great and response quickly, especially Hazel，She is great and professional. My problem is solved immediatedly. Thanks Hazel!!!
Hello CAHIBOY,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Excellent costumer service.
It is a great app for costumer rewards!!
Hello Frames of Butter,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
So far the customer service has been incredible! Quick to respond, detailed in understanding our needs, and really kind!
I only gave a 4 because we haven't had a chance to really use the app and get feedback from our customers yet, so I'm not sure how it works in real time. But we love the branding options it provides and the setup process, we are feeling hopeful!
Dear Starfish Project UK,
Thank you for leaving such a thoughtful review. We truly appreciate your feedback and understand that you may need more time to explore all that BON has to offer. Rest assured, our team is always here and ready to support you whenever you need assistance.
We're committed to ensuring that your experience with BON is seamless and successful, and we hope to exceed your expectations as you continue to use our platform.
Please don’t hesitate to reach out if you have any questions or need any help along the way. You can contact us directly through our website or email us at help@bonloyalty.com—we're always happy to assist!
I like to compliment Hazel for being a fabulous person who has helped me resolved my App issues. She is very helpful and customer oriented person. She is one to go to if you need to sort things out, she knows her stuff.
Hello Therasential,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!