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This app is amazing and free. The customer support that helped me (Emile) helpen me out and was very quick to respond. It has a lot of feature and it is still being updated. I would definitly recommend this app to anyone thinking of starting a loyality program.
Good day to you Woonunique,
Your kind words are so priceless to us that our whole team is on the ninth cloud reading it! 🤗 Especially Emile, she felt so happy to have you here with us ^^ Working with an amazing customer like you is our biggest motivator to keep improving BON. Once again, we truly appreciate your review!
If you need any assistance from us, please contact our team via the live chat or email us at help@bonloyalty.com. We are all looking forward to having a chance to support you further and get you fully satisfied with our app and service!
Best regards,
Mia
BON Team.
i love it. customer service is also awesome. i would love use Bon for my website for a long time. thankyou
Greetings 2ABNORMAL,
Thanks a lot for praising our work! You're the reason we wake up with smiles every morning. Being able to assist you in your business is the highest prize for us ❤️
May you have any further requests, please contact us via our live-chat or email us at help@bonloyalty.com. We are always ready to serve you!
All the best,
Mia
BON Team.
Anna and Daisy are the best they helped me with everything i needed definitely recommending !!!!!!!!
Hi,
Thank you for taking the time to share this positive rating! We will make sure to share this with the whole team to let them know to keep up this amazing work.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
This app does everything we needed and Anna provided great customer support when we needed help. Highly recommended if you're looking for a Loyalty Rewards solution.
Good day to you Sweet Leaf Nursery,
We can’t express how excited our team was when reading your wonderful feedback, especially Anna! She said your review truly made her day :) It also encourages all of us to keep up with improving our app and services every day.
We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!
Best regards,
Mia
BON Team.
I’ve been trying to set stuff up to see if this is the app I want to go with and Daisy is super helpful and got back to me with support and answers right away. Everything is very user friendly and simple to use. I recommend this app!
Dear Hempability
We are just back to work and your thoughtful feedback truly lights up our day 😊 Thanks for your kinds word address to us, especially Daisy. A simple and flexible app is also what we're aiming at and I'm glad that you realized that.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
Really cool App. Very easy to setup. I am using the free version and they give you lots of options. I will upgrade because you don't have access to the "welcome email" under the free version but compared to other loyalty apps the price isn't bad. I did have one question about an automated email and Anna was very helpful.
Thank you for making our day great and giving us good vibes before the new week ahead! It is very motivating and warm words of yours, and we are super happy to know that they are addressed to us 🙋🏻♂️.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
This app is very easy to install and set up within the store. Looks nice and easy to customise the text and colours etc. We have been looking for an app like this for sometime and this does seem to fit the purpose and the best thing it is currently free. Had some questions regarding the app and the support has been fantastic and very quick replies from Emile and Daisy who provided the answers to my questions. Looking forward to using and hope it retains customers with the reward points.
Dear Shut Up And Fish Ltd,
Thanks so much for sharing your feedback about our app and service. User-friendly interface and promptly support team are 2 of our main goals when developing the app, so your feedback means a lot to us as we know we are still on the right track:)
When you need help, feel free to contact us via chat or email at help@bonloyalty.com. It gives us much pleasure to know that you’ve chosen to stay with us, we hope that BON can accompany you for a long time.
Best regards,
Summer
BON Team.
Amazing app and the design is really professional. The support is awesome. Cara is the best. Highly Recommended. A+++
Hi JDStore Tech,
Our team, especially Cara, is so thankful for your opinion, this is valued greatly and it really motivates us. We're happy that you love the earn points and referral program features, and we'll definitely work harder to provide more features and a satisfied standard of service to you.
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Mia
BON team.
I have tried a few apps, this is the most easiest and efficient one I have used. I can tailor it to my stores needs and the help team are 100% there with any concerns. I would highly recommend this app.
Your review made our day, thank you so much 💕. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using BON and found the Support service so useful.
If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!
Liam
BON Team.
There are so many functions that are completely unusable. Doubt the authenticity of this free app.
It's been installed for a month and the data is not synchronized and is completely unusable. After the customer service enthusiastically helped me to install it successfully and guided me to give five-star praise, the customer service was very perfunctory about our data migration problem, and every time I asked it, it was busy and needed to be processed.
Dear Katebackdrop,
Firstly, I'd like to apologize for your experience with BON. Allow me to answer to your concerns highlighted in your review:
1. I'd like to confirm that even BON is a free app, all of the features are available and ready to use. BON remains a free app to improve basic features and raise brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. Regarding the matter, We needed a few days, during the peak ticket period, to fulfill the request for you...Our team always strives to meet our merchants' needs and do everything possible to fulfill the request. I really hope for your understanding on this matter.
Customer satisfaction is always our biggest incentive. We all look forward to your response!
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Warmest regards,
Sunny
Customer Sucess manager
BON Team