BON: Loyalty Rewards Referrals

BON: Loyalty Rewards Referrals

評價 (1,789)

整體評分
4.9
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
編輯時間:2022年7月30日

I just started to use it and so far so good. Support team is super helpful and very fast. I like it’s useful features so far.

PAPUCHH FOOTWEAR
加拿大
使用應用程式 大約1年
BON Loyalty 已回覆 2022年8月1日

Happy Monday PAPUCHH FOOTWEAR!

We are just back to work and your amazing feedback truly lights up our day:) I'm delighted to hear our app's features and service were provided in a timely manner. Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team

2021年11月16日

This app & the developer are top-notch. Fast & thorough customer service. Their team provide support beyond expectations. There were a few small integration issues with my custom theme and they made all the necessary adjustments very quickly. I recommend it 100%.

Cara Valley
美國
使用應用程式 大約1年
BON Loyalty 已回覆 2021年11月17日

Hi Cara Valley,

We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team.

2023年8月15日

Excellent customer service and great functionality with the app. Can't fault it - any time I need something troubleshooting I am assisted immediately.

Neat Whisky Club
英國
使用應用程式 大約1年
BON Loyalty 已回覆 2023年8月18日

Hi Neat Whisky Club,

Your review serves as a powerful reminder that our efforts to provide top-notch Loyalty program are truly making a difference. It's customers like you that inspire us to raise the bar even higher and continue delivering exceptional experiences.

We're here to serve you, and your satisfaction is our ultimate goal. If you ever need assistance, have questions, or simply want to share more feedback, please feel free to get in touch.

Liam
BON team

2024年4月19日

Customer Support fantastico, Cady ci ha risposto anche a mezzanotte!

DRSSR
義大利
使用應用程式 大約1小時
BON Loyalty 已回覆 2024年6月18日

Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

編輯時間:2023年11月23日

Had some loyalty apps in the past and they where or very complicated or very expensive. This app really is very easy to set up and to use. Any questions and support is immediately at hand. Now see that our customers gone love it and that it brings us more sales! My compliments for the developer!

Update: we needed some extra settings to automatically exclude certain customer groups. The dev team took perfect care of that. Thanks again!

Elicious BV
荷蘭
使用應用程式 大約1年
BON Loyalty 已回覆 2022年9月29日

Greetings Elicious BV team,

We can’t thank you enough for the kind words about BON and our services. Your review means a lot to us and lets us know we’re on the right track! It motivates us to provide better support to customers.

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!

Best regards,
Mia
BON Team.

2023年2月1日

Easy setup, with great customer service (Ariel), and great imagery on the widget. Thank you for this great app!

The Peach Plum
美國
使用應用程式 大約1年
BON Loyalty 已回覆 2023年2月5日

Hi ^^
Thank you so much for your review! We are all so happy that our app and especially Ariel - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝
Best regards,
Mia
BON team

編輯時間:2023年3月13日

I love the BON app, and its support is 24x7.
Whenever I logged on to work on BON their support is right there to answer any questions I might have.
I have installed it in my Shopify store and looks amazing
I like the branding feature and how easy to change the reward points and locate the widget where I like to appear.
It is very easy to customise, especially without reading any manuals, and it is intuitive, but support is there also to get you through. Thanks, millions to the BON team.
Day 2
I am testing out the Referral program on
1) How to customize the referral email - working
2) how to send the referral to a friend - sent via email
3) How will the friend use the referral link and receive the referral points - Yet to be tested but I am confident that it will work
4) Referrer will get reward points -yet to be tested but I am confident that it will work
I have received a great support with problems I had to date and am quite happy to use this app.
Jacqueline

La Maxime
澳洲
使用應用程式 大約1年
BON Loyalty 已回覆 2023年3月10日

[Update 12 March]

Hello, I'm Cara, Customer Support Manager. I'm very sorry for any inconvenience.
However, I'm worried that you may have misunderstood how the app works. I've sent a full detailed explanation to your mailbox, it would be really kind of you if you can spend just 5 minutes checking through. Here, I briefly summarize each case:

1/ The referral email shows the default domain of your store, not the commercial domain. We can always change it according to your request.
2/ How to send the referral to a friend - sent via email: we also support sending via Facebook & Twitter.
3/ How will the friend use the referral link and receive the referral points + Referrer will get reward points - not working: The referred friend, Noel, has not followed the referral steps successfully; therefore the two customers have not received points yet. We sent the detailed instruction to your mailbox.

Please let us know your comment via email. Have a nice day!

-------------------------
[Update 11 March]
Good day to you La Maxime,

Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

2021年11月22日

I used this app to create a loyalty program for my customers & I cannot get over how easy it was to set up & how great customer service is!! Definitely download this app ASAP!!!

Amavi Attire
美國
使用應用程式 大約1年
BON Loyalty 已回覆 2021年11月22日

Hi Amavi Attire,

We are so glad that our team has been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business.

May you have any further requests, please contact us via our livechat or email us at help@bonloyalty.com. We are always ready to assist you!

All the best,
Sunny
BON Team.

2022年11月28日

The App works without problems, has everything i needed. Could do every necessary translation. The design is smooth and with out any glitches on devices (what ive noticed at least) the support is incredibly fast and friendly. solved every issue within minutes while installing. This team has glorious times ahead if they keep up the good support! Well done and thanks for the great work!

gs'hund
奧地利
使用應用程式 大約1年
BON Loyalty 已回覆 2022年11月30日

Greetings gs'hund team,

We are so glad that our support team has been able to support you promptly and sharing with you. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more 😍

May you have any further requests, please get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team 🌸

2022年11月11日

It's a 10/10 experience! Great value and a support that makes the customer feel welcome, appreciated and assisted at all time! Definitely have to mention Daisy who was very kind and helped out with everything right from the start!

90°Art
德國
使用應用程式 大約1年
BON Loyalty 已回覆 2022年11月13日

Hope you're having a Happy Week 90°Art 😊

Our team, and especially Daisy, would like to express our gratitude for your feedback. We are very glad that you liked our Loyalty & Reward program. We absolutely agree with your opinion about it. Such words are very supportive and motivate us 💙.

Once again thanks a lot! Wishing your business prosperity!! And please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

Yours sincerely,
Mia
BON Team