BON Loyalty Program & Rewards

The support team, especially Hazel, was a huge help. At first, I thought the customer’s request regarding the account changes wasn’t possible. However, Hazel provided a step-by-step guide and stayed with me throughout the entire process.

She carefully confirmed each step I was doing to make sure everything was correct. Because of her guidance, I was able to successfully complete what needed to be done.

If you ever find yourself having difficulty with anything, don’t hesitate to reach out to Hazel or the Bon Loyalty Customer Service team. They respond very quickly and truly support you from start to finish.

I really appreciate all the help!

there is so much you can do with this app, really can't wait to showcase all features to my customers.

Bon Loyalty's customer service is extremely responsive, no matter i message them at 2am Singapore time, there is someone responding to me, i messaged them at 1pm Singapore time, Haley responded to me, superb customer service, great job guys!

Great app with a clean interface and solid features. Special thanks to Haley for the prompt, friendly, and helpful support — really appreciated the clear explanations and quick responses. Highly recommended for merchants looking to boost customer engagement.

I’d like to give special thanks to Hazel for the excellent customer support. Hazel was incredibly responsive, professional, and patient, and made the whole experience smooth and stress-free. Every question was clearly explained, and the issue was resolved much faster than I expected. It’s rare to receive support that feels both efficient and genuinely thoughtful. The plugin itself works perfectly, and Hazel’s help made it even better. Truly appreciate the great service and attention to detail. Highly recommended!

We’ve had an excellent experience with Bon Loyalty, and I’d especially like to highlight Hazel for her outstanding support. She is consistently super polite, a great listener, and very clear when explaining the logic behind the Bon Loyalty system.
Hazel is notable for her willingness to go above and beyond. She has actively discussed our system-related questions and challenges with the developers, thoughtfully actioned ideas, and explored whether internal processes could be improved not just for us, but for other merchants as well.
She’s responsive, genuinely helpful, and always a pleasure to speak with. It’s rare to find support that feels this proactive and collaborative. Highly recommend Bon Loyalty, and Hazel in particular, for anyone looking for a reliable and well-supported loyalty solution.

Ketija
(Coin Mining Central Ltd.)

Bon Loyalty has been an absolute game changer for our store. The app is intuitive, flexible, and does exactly what a great loyalty program should do — but what truly sets Bon apart is their customer support.

A huge shout out to Cara, who genuinely went above and beyond. What started as a simple question turned into Cara proactively exploring ways to improve our overall experience. She didn’t just answer the question — she actively looked for better solutions, escalated ideas internally, and ultimately worked with the dev team to implement custom work for us free of charge.

That level of care, initiative, and partnership is incredibly rare. It felt like Cara was part of our team, not just support on the other end of a chat.

Massive thank you to Cara and the entire Bon Loyalty team. If you’re looking for a loyalty app backed by people who truly care about your business, Bon Loyalty is it.

Megan

Fantastic support ! Haley goes above and beyond for making things go smoothly.

We're a very old Brick and Mortar Mom and Pop shop going digital so we needed a robust system for loyalty, both physical and web, so far so good !

BON Loyalty has great customer service and is an excellent Rewards App. I've used them on another store for years, and they've implemented many great updates to their program since.

This app has helped me a lot! It was easy to set up, and the team was incredibly flexible with customizations. Their support replies very quickly and always resolves any questions I have. Highly recommend!

Hazel from BON Loyalty was amazing—fast, clear, and very hands-on. She helped us configure point earning/redemption, referral settings, and sync points for past orders, and guided us through how BON works with Shopify customer accounts (including guest checkouts). Support was responsive and professional. Highly recommended!