Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of loyalty programs, with features like customizable rewards and multilingual support. It's praised for its affordability and smooth performance. Customer support, particularly from a staff member named Anna, is noted for being prompt and friendly. While some merchants would like more features, the app is generally seen as beneficial for improving customer retention and engagement, and is recommended for both new and established businesses.

March 22, 2024

I had a little trouble setting up a couple of bits, but the customer service is great, friendly and quick.

It's a great app for your website.

10/10
Thank you for your service.

valley rose candles
United Kingdom
Over 1 year using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 1, 2024

This is really a great and user friendly app! Efficient and excellent customer service! Especially thank you to the customer service staff Chelsea! Nice, helpful, prompt response, patient!
Love BON! Strongly recommended!

OSCO - Natural and Organic
Hong Kong SAR
Over 1 year using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

March 6, 2024

Had a question that I just couldn't figure out to enhance our customer experience. Reached out to a service representative and was connected with Cara whom was kind, responsive and knowledgeable and gave me some great pointers. Awesome customer service.

Grace+Love Candle Co.
United States
Over 1 year using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

January 30, 2024

This app is very easy to learn and navigate. Straight forward with no fluff. They have great customer support like Anna whose fast responses to your needs come with a happy tone.

flipskateboards
United States
About 1 year using the app
BON Loyalty replied February 20, 2024

Hi flipskateboards,

Thank you for your lovely review! In BON, we aim to make our app simple and flexible to meet your needs every day. We are always happy to assist you and it is our pleasure to always make you satisfied with our app :)

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.

April 7, 2024

Bon Loyalty rewards is an excellent app. The staff is so helpful with support and making changes that are needed. My support team Anna and Maxxie made changing my sending email address easy and quick! I recommend this app to everyone! If you are on the border line of whether or not to try them I say jump on it now! It is worth it!

Soaporah
United States
About 1 month using the app
February 22, 2024

Excellent Loyalty program for a startup - affordable and includes much more than other similar services - plus much cheaper.

Guys are truly doing everything to provide the best possible service.

Excellent, super quick customer service, especially Maxxie and Cady that resolved our issues straight away!!

KWALAMA SPECIALTY COFFEE
Switzerland
About 2 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 7, 2024

This app is amazing. Does everything I need and more. I love that my customers can earn points. Helps with loyalty and rewards.

Little Sweet Pea Designs
United States
Over 1 year using the app
BON Loyalty replied February 20, 2024

Dear Little Sweet Pea Designs

Your review made our day! ✨ We are so happy you are enjoying our app! We can't wait to see how our app could help you in increasing customer engagement.

May you have any further requests, please contact us via our livechat or email us at help@bonloyalty.com. We are always ready to serve you!

All the best,
Sunny
BON Team.

March 13, 2024

The level of customer service that BON provides is superior. I ran into a few challenges while setting up the app and was able to get them resolved quickly with Maxxie's help.

Good + Plenty Naturals®
United States
3 months using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 10, 2024

I would 100% recommend Bon Loyalty,

I was with Loyalty Lion from when they started but they kept pressuring me to sign up to a new priced plan 2500% higher than I was paying, no consideration for me being with them since they started, kept threatening to cancel my plan!

I found BON, and wow I am so pleased I did, they are so helpful the support team is there every step of the way to help you.

We have launched to our customers and they are loving the new BON Loyalty program.

Everyone on the support, Anna, Chelsea, Maxxie & Cady is amazing.

I 100% recommend this app for your store.

Mia Tui
United Kingdom
14 days using the app
February 21, 2024

I absolutely love this app. It is exactly what I needed for my customers. It gives so many options for reward point earnings whether you use the free version or paid! The customer service is absolutely wonderful. I honestly, can't boast enough. I needed my email changed to my website's and the agent I got named, Cara, was absolutely amazing! It got worked out quickly as well. I would highly recommend Bon Loyalty Rewards!

Soaporah
United States
16 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!